Endpoint Protection

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  • 1.  SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 06:51 AM
      |   view attached

    SEP 12.1.5 Not installing finished installation with a message installation interrupted.

     

    Attachment(s)

    rar
    SEP_INST.rar   8 KB 1 version


  • 2.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 06:52 AM
    Was there an SIS_INST.log as well? What OS is this happening on?


  • 3.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 07:01 AM

    Hi Brian,

    I have attached the SIS_INST.Log in compressed format. The OS is Windows XP SP3



  • 4.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 07:02 AM

    Hi Brian,

    I have attached the SIS_INST.Log in compressed format. The OS is Windows XP SP3



  • 5.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 07:06 AM

    This is what I see in the logs

    4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.

    Follow this document

    Error: "...pending system changes that require a reboot" when installing Endpoint Protection
     

    https://support.symantec.com/en_US/article.TECH103109.html

    https://www-secure.symantec.com/connect/articles/pending-file-rename-operations



  • 6.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 07:09 AM
    Have you rebooted the system? If so delete this reg key and try the install again HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations


  • 7.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 07:26 AM

    Hi Brian and Rafeeq,

    I have restarted the system. Still it is not installing.



  • 8.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 07:36 AM

    Hi,

    I haven't find PendingFileRenameOperations in the registry.



  • 9.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 08:37 AM

    Did you delete those keys and restart?



  • 10.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 09:05 AM

    I dont find the key "PendingFileRenameOperations" in the given registry path.



  • 11.  RE: SEP 12.1.5 Not installing finished installation with a message installation interrupted.

    Posted Apr 22, 2015 09:15 AM

    it will be on the right side of session manager

    its not a key but a value Regedit-Session-Manager-PendingFileRenameOperations.jpg