Endpoint SWAT: Protect the Endpoint Community

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  • 1.  SEP 12.1.5: what does this fix ID mean?

    Posted Sep 23, 2014 11:21 AM

    The What's New and Fixes section of the 12.1.5 notes (not the release notes but the website blog post Chetan posted) has the following:

     

    User profile folder is not deleted during log off

    Fix ID: 3369110

    Symptom: The computer fails to delete the user profile while the user is logging off.

    Solution: The client now closes the log file more quickly during log off to avoid locking the user profile

     

    I'm just wondering what this means?  This is a very generic sort of half-description.  Are we talking Windows systems, domain-joined systems with roaming profiles, redirected user profiles, etc.  ?  I have a customer who has hordes of c:\users\username.domain.000, .001, .002 onwards up to for example .135 and so forth on many of their systems.  Just wondering if this is because of SEP. 

     

    Thanks! 



  • 2.  RE: SEP 12.1.5: what does this fix ID mean?

    Posted Sep 23, 2014 11:26 AM

    The users profile that they log in to



  • 3.  RE: SEP 12.1.5: what does this fix ID mean?
    Best Answer

    Posted Sep 23, 2014 11:28 AM

    According to the defect it looks like in some cases we werent releasing our hold on the log files in here: 
    C:\Users\user1\AppData\Local\Symantec\Symantec Endpoint Protection\Logs.

    This fixes that, files will be released properly on logoff.

    Its possible that your multiple user folders are related to this - thats one manifestation of it in the defect.



  • 4.  RE: SEP 12.1.5: what does this fix ID mean?

    Posted Sep 23, 2014 01:27 PM

    Thanks guys.  Brian, are you making fun of my question :)  haha sorry if it seems obvious it's just that I didn't know if the fix was related to certain profile folders, AppData\Roaming, Local, etc. 

    Thanks Paul.