Endpoint Protection

 View Only

  • 1.  SEP 12.1.6 MP4 agent installation fail

    Posted Jun 02, 2016 03:29 AM

    Hello,

    I have SEP Manager already upgraded to version 12.1.6 MP4 . I generated agents and I would like to update GUP servers right now. Most of them can be updated without issue, but I have an issue with 3 GUP server. When I try run 'setup.exe' on the server I have recieving error: 
    "The installer integrity check failed. Common causes for this failure include an incomplete download, damaged media or problems with the Trusted Root certificate store".

     

    I have generated package many times and on these three server I've get the same error. I checked registry with this document: https://support.symantec.com/en_US/article.TECH214426.html and all seems to be configured properly. I'am able to uninstall/install old version but I can't install latest one (12.1.6 MP4). Only three machines have this issue. 

     

    Can you please help me with this?

     

    regards



  • 2.  RE: SEP 12.1.6 MP4 agent installation fail
    Best Answer

    Posted Jun 02, 2016 10:49 AM

    Try downloading and installing the required Comodo cert, see this KB article on it:

    Error: "The installer integrity check failed…" when installing Endpoint Protection Manager or client