On the server, the version of SEP is 12.1.1000.157 RU1.
We have disabled Download Insights permanently and in the process of troubleshooting we disabled everything but the Auto-Protect. The biggest headache has been the fact that this has not had consistent results. After we disabled Download Insights, the problem was resolved for about a week. Then, one day without any known changes it stopped working again. This has been the case for everything we have tried to disabled short of disabling the entire application. The following is what I was able to successfully troubleshoot:
The program will not run properly with Download Insights enabled.
I also was forced to make the following change: In Auto-Protect, under the Actions tab, I had to set the Remote Access Scan Action to Leave Alone (log only). This worked for about a week also but eventually our payroll specialist needed us to disable the program for her again. All of the settings appear to remain the same, but we are getting inconsistent results.