Endpoint Protection Small Business Edition

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  • 1.  SEP and Trusteer Rapport Software

    Posted Oct 24, 2012 02:52 PM

    The bank is requesting we install Trusteer Rapport on each machine that connects to them.  Is this something that is needed if running SEP 12 and does anyone know of any conflicts that may exist?



  • 2.  RE: SEP and Trusteer Rapport Software

    Posted Oct 24, 2012 03:41 PM

    It should be a just a browser protection.

    You should still run AV for your System.



  • 3.  RE: SEP and Trusteer Rapport Software

    Trusted Advisor
    Posted Oct 26, 2012 10:25 AM

    Hello,

    Make sure you have SEP 12.1 RU1 MP1 to resolve the conflict with Trusteer.

    Alternately, Remove Trusteer Rapport security software. 

    There were few fixes which were performed in the SEP 12.1 RU1 MP1 - 

    Web browsers terminate unexpectedly when Trusteer Rapport is installed with SEP

    Fix ID: 2657350

    Symptom: Trusteer Rapport is installed with SEP and the Application Device Control feature is enabled. Web browsers may terminate unexpectedly with the following errors:

    • Firefox (firefox.exe): 0x00003dbe
    • Internet Explorer (iexplore.exe): 0x0000a9f6
    • Google Chrome (chrome.exe) 0x000c6ce0

    Solution: The application and device control driver (Sysplant.sys) was modified to prevent this crash.

    Reference: 

    New fixes and features in Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1

    http://www.symantec.com/docs/TECH187656

    Hope that helps!!