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SEP and Trusteer Rapport Software

Created: 24 Oct 2012 | 2 comments

The bank is requesting we install Trusteer Rapport on each machine that connects to them.  Is this something that is needed if running SEP 12 and does anyone know of any conflicts that may exist?

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Rafeeq's picture

It should be a just a browser protection.

You should still run AV for your System.

Mithun Sanghavi's picture

Hello,

Make sure you have SEP 12.1 RU1 MP1 to resolve the conflict with Trusteer.

Alternately, Remove Trusteer Rapport security software. 

There were few fixes which were performed in the SEP 12.1 RU1 MP1 - 

Web browsers terminate unexpectedly when Trusteer Rapport is installed with SEP

Fix ID: 2657350

Symptom: Trusteer Rapport is installed with SEP and the Application Device Control feature is enabled. Web browsers may terminate unexpectedly with the following errors:

  • Firefox (firefox.exe): 0x00003dbe
  • Internet Explorer (iexplore.exe): 0x0000a9f6
  • Google Chrome (chrome.exe) 0x000c6ce0

Solution: The application and device control driver (Sysplant.sys) was modified to prevent this crash.

Reference: 

New fixes and features in Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1

http://www.symantec.com/docs/TECH187656

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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