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SEP Antivirus and Antispyware Turned Off

Created: 06 Sep 2010 | 4 comments
Frey's picture
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I have an unmanaged SEP RU5 client. Few days ago I noticed that a notification saying that my AV was turned off. I tried to log off and login again and the AV was turned on again.

Can anyone help me with this? I was very annoying to relogin every time the notification pops.

Thanks in Advance.

Comments

yang_zhang's picture
06
Sep
2010
1 Vote +1
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There will be error message

There will be error message on Windows Event log, you can find the clue.

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AravindKM's picture
06
Sep
2010
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Some times this can happen

Some times this can happen due to the presence of some virus.Assure that your PC having latest virus defs. and patches.Turn off system restore and scan this PC in safe mode....

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Mick2009's picture
07
Sep
2010
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Trouble Loading Drivers and Definitions-?

Hi Frey,

What OS i sthis problem occurring on?

Open up the Windows System Event Log and see if there is a message about SEP's minifilter not being able to load.  A reboot usually resolves that.

Another cause can be if the defintions downloaded by the SEP client are corrupted and not able to be used. 

I recommend downloading and running the SEP Support Tool.  That is very good at automatically detecting errors and issuing warnings.  Follow its recommendations and the problem will likely be resolved.

Please keep the forum community up-to-date with your progress!

Thanks and best regards,

Mick

With thanks and best regards,

Mick

VKalani's picture
07
Sep
2010
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You can also try  to

You can also try  to install latest version of  SEP client, 11.0.6100.XXX.

-VKalani