SEP antivirus exception for MSCS issue ?

Created: 19 Jun 2012 | Updated: 19 Jun 2012 | 5 comments

This issue has been solved. See solution.

Hi,

I'm having rpoblem with my Microsoft Server clustering service intermitten drop out when using SEP v11.0.6005.562 is this SEP 11 RU5 ? as described in this article ? http://support.microsoft.com/kb/981475

Because I've just spent $400 troubleshooting this strange reandom issue and the culprit is the Anti Virus, now my question is that what is the latest SEP client that can be used so that I won't get this problem again ?

Supposed I'm upgrading my SQL Server cluster with the latest SEP v12 do I have to upgrade the SEP manager as well or can I just upgrade the SEP client to the latest only ?

any thoughts and comment please ?

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 11.x, Endpoint Protection (AntiVirus), Agents, Best Practice, Features, Installing, VMware, Windows, Tip/How to, Troubleshooting

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pete_4u2002 Symantec Employee

SEP antivirus exception for MSCS issue ? - Comment:19 Jun 2012 : Link

SEP 12 client will not report to SEPM 11 , hence you need to upgrade the SEPM and SEP client

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Dushan Gomez

SEP antivirus exception for MSCS issue ? - Comment:19 Jun 2012 : Link

Thanks for the reply, so what is the latest SEPv11 that is supported before upgrading the SEPManager ?

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

Mithun Sanghavi Symantec Employee Technical Support Accredited

SEP antivirus exception for MSCS issue ? - Comment:19 Jun 2012 : Link

Hello,

As per the MS Article provided, it pinpoints to Symantec Article: http://www.symantec.com/docs/TECH97096

which suggests you to Migrate to Latest version of Symantec Endpoint Protection 11 RU6 and above.

However, When Migrating to the Latest version, a recommended procedure / practice is to Migrate the SEPM and then the clients to the same version.

Secondly, in your case SEPM 11 would not be able to Manage SEP 12.1 Clients.

Since you are running an Older version of SEP 11.x and would like to Migrate to the Latest version of SEP 12.1, you would have to follow the Migration procedure as below:

SEP 11.0.5000 --->> SEP 12.1 RU1 --->> SEP RU1 MP1

Check these Articles:

Upgrading or migrating to Symantec Endpoint Protection 12.1(RU1 )

http://www.symantec.com/docs/TECH174545

Upgrading or migrating to Symantec Endpoint Protection 12.1.1101 (RU1 MP1)

http://www.symantec.com/docs/TECH187753

and a Quick Access to Symantec Knowledgebase Articles of Symantec Endpoint Protection 12.1

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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