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SEP Auto-Protect briefly disables then re-enables

Created: 02 Jun 2011 | 5 comments
Brian81's picture
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I've noticed my SEP will some times disable automatically then re-enable shortly thereafter. This was in the logs:

Are there any other logs that will tell why it disabled in the first place?

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John Q.'s picture
02
Jun
2011
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Hi Brian,   Could you please

Hi Brian,

 

Could you please give us additional details such as:

 - In which log did you exactly found these entries?

 - 7:33:18 => is it the time when the computer has been started?

 - Is there any upgrade package assign to this client in SEPM console?

 - Did you disable any feature of Antivirus/Antispyware protection in the policies (without locking it) or using client GUI?

 - Do you have any trace about scan, update, SEPM connection loss, etc. at the same moment in the other client logs or in Windows Event Viewer?

Brian81's picture
02
Jun
2011
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I found it under Client

I found it under Client Management > System Log

No, this is a server so it's always on

No upgrade package assigned

The policy (only for this 1 server) was set with AP off and unlocked. I have since modified it to be on by default but still left unlocked

All other logs look to be normal to me.

John Q.'s picture
02
Jun
2011
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Additional questions:  - When

Additional questions:

 - When did you exactly change policies to configure AP to be ON? Did the issue start to occur since this moment?

 - Is this behavior visible on a regular basis and at the same time of the day?

 - Is there any other machine with similar symptoms? If not, does the same problem occurs on a machine if you move it to server group?

Ted G.'s picture
02
Jun
2011
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I can only imagine this

I can only imagine this happens when we update the scan engine. I can see it in my client logs as well.

 

Brian81's picture
02
Jun
2011
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I changed the policy to ON

I changed the policy to ON when my admin notified me today.

To my knowledge, this is the first time it happened.

I don't believe so. The only reason he noticed it was because he was logged in at the time (GUI turned red). So I suppose it's possible it has happened to other machines before but it went unnoticed.