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SEP blocking access to Windows Firewall

Created: 16 Jul 2013 • Updated: 18 Jul 2013 | 6 comments
This issue has been solved. See solution.

I have a server in which we weed access to windows firewall. It states that it is being managed by Symantec Endpoint protection. I do not have any firewall policies in place in which it is blocking it. I have tried to create a group for this with a firewall policy in place and then withdrew it. Still nothing. Any suggestions on gaining access to the windows firewall? It is on Server 2008 running 12.1.2015

Operating Systems:

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.Brian's picture

I believe this was a bug in 12.1.2

Can you upgrade to 12.1.3?

Similar issue here:

https://www-secure.symantec.com/connect/forums/121...

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jcocozzo's picture

Thanks Brian. I do not have access to download that version at the moment. Any other ideas? This has been an issue since 11.0.5 i believe.

.Brian's picture

Have you tried removing NTP component altogether?

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SebastianZ's picture

This is a bug in versions earlier than RU3 - even if the firewall policy is not assigned or disabled but the firewall feature is installed - the windows firewall will show the status as being under the control of SEP Firewall.

Fix included in 12.1 RU3:

http://www.symantec.com/docs/TECH206828

Windows Firewall is not fully functional after the Symantec Endpoint Protection firewall is disabled or the policy is withdrawn

Fix ID: 2949824

Symptom: Even after you disable the Symantec Endpoint Protection firewall, or withdraw the firewall policy, the Windows Firewall is not fully functional.

Solution: Changed the default so that when you disable or withdraw the policy for the Symantec Endpoint Protection firewall, Symantec Endpoint Protection does not take over Windows Firewall.

jcocozzo's picture

Thanks Rafeeq. That works. THe only thing is that there needs to be a firewall policy, which we do not have set up. So having one, withdrawling it and changing that setting worked.