SEP blocking smb scan to folder

Created: 12 Oct 2012 | 9 comments

xlweiv

I'm running SEP 12.1 in unmanaged mode. I just set up a Ricoh MPC4000 copier and configured the scan to folder option. The scans kept failing. As soon as I disabled SEP it works fine. So, I know somewhere SEP is blocking it. I know I can add an allow rule but I'm sure one of the deny rules would override it. Aside from unchecking all the "block" rules, how can I allow this traffic through. Thanks for your help.

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Security, Endpoint Protection (AntiVirus), Installing

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Ashish-Sharma

SEP blocking smb scan to folder - Comment:12 Oct 2012 : Link

HI,

Could you try uninstalling the NTP protection from the Add /Remove Programs, restart the machine and check if that resolves the issue?

Or Disable

SEP client ->Network Threat Protection ->Option ->Disable Network Threat Protection

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Riya31

SEP blocking smb scan to folder - Comment:12 Oct 2012 : Link

Hi,

Check the NTP log against block condition

and then uncheck only one rule.

oykunsatis Partner Accredited

SEP blocking smb scan to folder - Comment:12 Oct 2012 : Link

Hello,

You can see in the logs of NTP,if there are some blockings. Also, IPS module may block these kind of systems due to some of signatures. You can also make an exception for IPS module. If this solution will not helped to you then you can try to remove NTP module also.

Regards,

Oykun

Mithun Sanghavi Symantec Employee Technical Support Accredited

SEP blocking smb scan to folder - Comment:12 Oct 2012 : Link

Hello,

What unamanged version of SEP 12.1 are you running?

Secondly, How have you configured the scan to folder option?

Is that folder any way related to the Ricoh Copier?

Is the Scan failing OR the Printing is Blocked ? I apologize, could you please explain..??

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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Brian81 Trusted Advisor

SEP blocking smb scan to folder - Comment:12 Oct 2012 : Link

Disable NTP and try again

SEP Knowledge Base

Endpoint SWAT

xlweiv

SEP blocking smb scan to folder - Comment:12 Oct 2012 : Link

Disabling the NTP works. So....that's a work around but not really fixing the problem. I see many blocked items in the log but the logs are really hard to understand. They don't really tell me X was blocked from IP x.x.x.x