SEP Causing Issue with Cisco Agent Desktop / Cisco Supervisor Desktop
We have just recently implemented a VoIP phone system from Cisco. As part of this we have several groups that have the Cisco Agent Desktop application installed for ACD phone queueing / reporting. This application reports the status of the person as ready / not ready and will let you know whether or not they are on a call, etc. The supervisor of the group watches the teams from the Cisco Supervisor Desktop which also allows call intervention/monitoring/recording.
We are seeing an issue on some of the Cisco Agent Desktop users who have SEP running that they will appear and disappear in the Cisco Supervisor Desktop. Uninstalling SEP fixes this issue completely. We believe it would be fine to just install the AV part of SEP but we wan't the advantages of PTP and NTP.
How can we create a policy to ensure that "agent.exe" never gets touched by SEP or even better, make it ignore all TCP/UDP traffic on ports 59000-59030?
Hi, You can create
Hi,
You can create centralized exceptions for the agent.exe from the SEPM. Please follow the article below:
http://service1.symantec.com/support/ent-security....
http://service1.symantec.com/support/ent-security....
You can create a firewall rule that willl alow the ports that you want to be open at the clients.
http://service1.symantec.com/support/ent-security....
Best,
Aniket
Aniket -- Thank you for the
Aniket -- Thank you for the prompt reply. I have forwarded this on to our SEP engineer and he has created the central exception and firewall policy. I am in the process of testing it now, I will reply back as an update.
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