Endpoint Protection

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  • 1.  SEP on Citrix server shows offline

    Posted Feb 23, 2012 10:17 AM

    I Installed Sep in Citrix server it shows offline but it shows online in manager.

    I am able to  push update and ploicy as well as I am able to issue the command.

    I know thier is public article which explain about this,If any one have those article please share with us.

    Thank you



  • 2.  RE: SEP on Citrix server shows offline

    Posted Feb 23, 2012 10:33 AM
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  • 3.  RE: SEP on Citrix server shows offline

    Broadcom Employee
    Posted Feb 23, 2012 11:06 AM

    Hi,

    Are you looking for this article ?

    http://www.symantec.com/business/support/index?page=content&id=TECH91070



  • 4.  RE: SEP on Citrix server shows offline

    Posted Feb 23, 2012 11:15 AM

    I have this article but it doesn't have those information



  • 5.  RE: SEP on Citrix server shows offline
    Best Answer

    Broadcom Employee
    Posted Feb 23, 2012 11:17 AM

    Clients locally show as Offline on the Help & Support > Troubleshooting > General Information view. In reality the client is still forwarding stateful information and log data to the Symantec Endpoint Protection Manager (SEPM).

    http://www.symantec.com/business/support/index?page=content&id=TECH105060



  • 6.  RE: SEP on Citrix server shows offline

    Broadcom Employee
    Posted Feb 23, 2012 11:26 AM

    Hi,

    If you are talking about SEP 11.x, check following articles

    Configuring Symantec Endpoint Protection client for deployment as part of a drive image       http://www.symantec.com/docs/TECH102815

    Duplicate Hardware IDs result in only one client showing up in the Symantec Endpoint Protection Manager for two systems.
     
    If you are talking about SEP 12.1 then check follwing articels
     
    How to prepare a Symantec Endpoint Protection 12.1 client for cloning
     
    How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients 


  • 7.  RE: SEP on Citrix server shows offline

    Posted Feb 23, 2012 11:58 AM

    Thank you for every one  It's  helpfulsmiley



  • 8.  RE: SEP on Citrix server shows offline

    Broadcom Employee
    Posted Feb 23, 2012 12:01 PM

    note , as per article its fixed in ru3