Endpoint Protection

hi

Please let me know the solution

Symantec Endpoint Protection  Client Failing when instaling on Windows7 64bit

the error shows in Event viewer

The description for Event ID 37 from source Symantec Endpoint Protection cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

SepMasterService

the message resource is present but the message is not found in the string/message table

Thanks

Phani

Call support and request the Cleanwipe tool. Run that than try the install again.

Hi,

first copy the package in that particular system and try to install.If not work try the clean wipe and reinstall with the proper new package.

Check the thread, similar error

https://www-secure.symantec.com/connect/forums/2008-clients-cannot-upgrade-nor-clean-install-sep-121-ru1-managed#comment-7037421

For latest cleanwipe contact with Tech Support

You would have to call symantec or log a web case.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Copy the setup on local system (on system where you want to install SEP) and then excute sep.msi file.

HI, 

Verify the installer is good, and as earlier said use clean wipe tool and try to install, also check the SEP_INST.log.

Regards

Ajin

Hi,

Call the support and open a ticket.

Otherwise upload SEP_inst.log located in "Temp" folder and the SIS_Inst.log located on %\ProgramData\Symantec\TheCurrentSEPVersionBuilt\Data\Install\Logs\

CleanWipe should always be the last shot but will never resolve the issue if there is any missing pre-requisites for SEP Install.

Kind Regards,

A. Wesker

Hey Problem Solved

After Running  "Cleanwipe tool" with Symantec Tech Support after Uninstalling  "microsoft essentials"

i am able to install Symantec Client

Thanks to Tech Support and Friends who responded

The Problem Solved

------Phani