Hi All,
We recently update our SEPM's to 12.1.5. We have noticed that all our clients running the SEP Client version 12.1.5 are not updating from our internal LU server. However our clients that run version 12.1.4100 are updating fine from the same LU server.
I have tried to following on a test workstation none have resolved the problem;
Remove SEP12 12.1.5 client and reinstall client
Confirm conection to SEPM server. SECARS test
Deleted definitions using the following method http://www.symantec.com/business/support/index?page=content&id=TECH103176
Does anyone have any tips on what this could be. I think I maybe the LU server version but I currently do nto have access to the server which another team manages.
The below is the LU client log from c:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Lue\Logs\log.lue
Symantec LiveUpdate Engine 2.3.0.53 (Release)
OS: Windows 8 Enterprise 64-bit, VerInfo: 6.2, ServicePack: 0.0
LanguageID: 00000C09
WinHttp.dll Version: 6.2.9200.16451
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Session started at: 2014/11/03 14:56:12.611 (UTC +08:00)
ProcessId: 2512, ThreadId: 5852, SessionId: 4, Machine ID: B8F3AE32-7C0C-4D39-613C-1C4D7D6F864A, Agent Field: SEP/12.1.5337.5000, MID/{B8F3AE32-7C0C-4D39-613C-1C4D7D6F864A}, SID/4
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Component: Moniker: {C1D5327B-2BA6-43FA-AFE7-8E6C8360EE2D}, P: SEPC CIDS Signatures 12.1 RU5, V: MicroDefsB.CurDefs, L: SymAllLanguages.
Component: Moniker: {51C81AF7-5A45-4BEF-9CA4-38AF3C891F46}, P: SEPC SRTSP Settings, V: 12.1 RU5, L: SymAllLanguages.
Component: Moniker: {5A7367E1-D1F6-43b5-BD94-4AFFA896D724}, P: SEPC SMR Definitions 12.1 RU5, V: MicroDefsB.CurDefs, L: SymAllLanguages.
Component: Moniker: {0F3370CC-CB7C-4976-9315-22E436B26137}, P: SEPC Iron Whitelist 12.1 RU5, V: MicroDefsB.CurDefs, L: SymAllLanguages.
Component: Moniker: {7ADF5254-6017-4769-89B1-9F9CD03FA8C5}, P: SEPC Iron Settings 12.1 RU5, V: MicroDefsB.CurDefs, L: SymAllLanguages.
Component: Moniker: {07B590B3-9282-482f-BBAA-6D515D385869}, P: SEPC Virus Definitions Win64 (x64) 12.1 RU5, V: MicroDefsB.CurDefs, L: SymAllLanguages.
Component: Moniker: {74BC74C3-493B-46DA-B3B6-6C9C86F29B89}, P: SEPC Submission Control Data, V: 12.1 RU5, L: SymAllLanguages.
Component: Moniker: {8020CBD2-0BA5-4FFD-BB3E-57CB42C6513C}, P: SEPC Extended File Attributes and Signatures 12.1 RU5, V: MicroDefsB.CurDefs, L: SymAllLanguages.
Component: Moniker: {FE0C7385-92CD-4877-B26F-EE9FFB3C34E0}, P: SEPC Iron Revocation List 12.1 RU5, V: MicroDefsB.CurDefs, L: SymAllLanguages.
Component: Moniker: {FC1DE9A6-0007-4f4a-9CDB-BB89A857F51D}, P: SEPC Virus Definitions Win64 (x64) 12.1 RU5, V: MicroDefsB.Error, L: SymAllLanguages.
Component: Moniker: {BA569190-E525-4101-A87A-775EF73FDD26}, P: SEPC Behavior And Security Heuristics 12.1 RU5, V: MicroDefsB.CurDefs, L: SymAllLanguages.
OnNotify() method for callback {E8827B4A-BEEF-4dea-8C93-07B32A63D1C5} returned 0x0
OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
OnNotify() method for callback {73D8F7DB-5990-4EDF-945E-53047F1A8230} returned 0x0
OnNotify() method for callback {57CD7B31-861B-46be-8EBD-AED7EDF28F76} returned 0x0
OnNotify() method for callback {F845E8D8-25D9-4cbb-A20F-1350B8120133} returned 0x0
Proxy auto-detect is enabled
Server selection complete. Server is HTTP://sep12liveupdate.sep.<DomainNamePrivate>/clu-test on port 7070.
OnNotify() method for callback {E8827B4A-BEEF-4dea-8C93-07B32A63D1C5} returned 0x0
OnNotify() method for callback {2F090208-20DC-42f0-BBD8-B68B472F7215} returned 0x0
OnNotify() method for callback {EDBD3BD0-BEEF-4d4d-BAC9-19DD32EF4758} returned 0x0
OnNotify() method for callback {263395A0-BEEF-4be4-80B5-202C94EF4AA0} returned 0x0
OnNotify() method for callback {810D5A61-BEEF-49c2-BD75-177F0647D2BA} returned 0x0
OnNotify() method for callback {B6DC6C8F-BEEF-40c7-A806-B669BE1D2D19} returned 0x0
OnNotify() method for callback {511C2222-DEFD-22EE-B154-4A6A546B9793} returned 0x0
OnNotify() method for callback {73D8F7DB-5990-4EDF-945E-53047F1A8230} returned 0x0
OnNotify() method for callback {57CD7B31-861B-46be-8EBD-AED7EDF28F76} returned 0x0
OnNotify() method for callback {F845E8D8-25D9-4cbb-A20F-1350B8120133} returned 0x0
***** Session Results *****
Total Updates Available: 0
Total Updates Succeeded: 0
Total Updates Succeeded - Reboot Req: 0
Total Updates Skipped: 0
Total Updates Failed: 0
Session result code: 0x00000000
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Session ended at: 2014/11/03 14:56:13.424 (UTC +08:00)
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