Hello,
In case, if your system is infected, symantec tools to help clear an infection. Check this Link:
www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection
Try running the SymHelp Utility which may assist you to understand the basic issues.
https://www-secure.symantec.com/connect/articles/about-new-symhelp-tool-sep-121ru2
Symantec Help (SymHelp) is a utility designed to quickly and efficiently diagnose common issues encountered on multiple Symantec products. SymHelp can identify most of the problems that you might run into when installing the client, and provide instructions on how to solve them.
Using Symantec Help (SymHelp) Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.
https://www-secure.symantec.com/connect/articles/using-symantec-help-symhelp-tool-how-do-we-collect-suspicious-files-and-submit-same-symante
Symantec Power Eraser using Symantec Help (SymHelp) Tool.
https://www-secure.symantec.com/connect/articles/symantec-power-eraser-using-symantec-help-symhelp-tool
Symantec Endpoint Recovery Tool (SERT)
https://www-secure.symantec.com/connect/articles/symantec-endpoint-recovery-tool-sert
Here's some advice from Security Response on how to make the best use of SEP. Auto-Protect with traditional AV derfinitions alone is not enough for a complete defence against today's sophisticated threats: using IPS, Insight etc is crucial. And, of course, educated users following best security practice... that';s the best protection.
http://www.symantec.com/theme.jsp?themeid=stopping_malware&depthpath=0
Secondly, I would also advise you to create a case with Symantec Technical Support -
How to create a new case in MySupport
http://www.symantec.com/docs/TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
- United States: https://support.broadcom.com (407-357-7600 from outside the United States)
- Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
- United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope this helps!