Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

SEP client and HW and SW Inventory

Created: 18 Feb 2013 | 8 comments
kral's picture

Hi,

I have problem with sep client 12.1.2 and audit software for inventory.

The audit of computer hardware and software inventory scan will automatically trigger the SEP and the computer freezes for 30 min. Exception to the application does not work and the process does not do.

Thank you

Comments 8 CommentsJump to latest comment

.Brian's picture

Do you mean the option to keep track of all applications that run on the machine?

Or are you using an application to do inventory and the SEP client is causing slowness?

Did you try exlcuding the working directories, not just the install directory?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

kral's picture

I think program for hardware and software inventory. Each week  do audit scan software and hardware.
Example Altiris Inventory Solution. Search the entire disk, application, EXE and DLL files ....

.Brian's picture

So usually there is the install directory as well as the working directory from which logs are stored and things of that nature. You will need to exclude this as well. I would check with the applications website to see if they have a best practice for antivirus and exlcusions.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

kral's picture

Hi Brian81,

can you look this page: http://www.auditpro.biz/

This is program for audit pc. On website nothing exclusions :(

Thank you

.Brian's picture

Did you exclude from all scans:

C:\Program Files\AuditPro

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

kral's picture

try it and write.

I'm just afraid that if audit scans everything on the disk, so that does not help, because sep client and its auto-protect control all file if access or modify.

Rafeeq's picture

create a key NoFileMod in the registry. should be similar to this below article

Symantec Endpoint Protection scan causes incremental backup jobs to perform a full backup

http://www.symantec.com/business/support/index?page=content&id=TECH102698
kral's picture

Hi,
I have new info about this problem.
When I install audit software and I run first time, audit run long time, because auto-protect scan all files, but when I run audit second, auto-protect not scan and audit is quickly.
File cache is 30 000
TEST:
yesterday- first scan audit and auto-protect scan 2350files, second audit scan and auto-protect 2363files
today - first scan audit and auto-protect scan 6815files, second audit scan and auto-protect 6823files

Cache file remeber file only one day.