SEP client causes SophisRisque.exe to crash on launch
Environment details: Windows 7 64bit running in a virtual XenDesktop.
We think that since updating to SEP 12.1.2, one of our bespoke applications is crashing when launched with the following Windows event:
Problem Event Name: BEX
Application Name: SophisRisque.exe
Application Version: 188.8.131.52
Application Timestamp: 505748bd
Fault Module Name: StackHash_4c0d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 76874913
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 4c0d
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: 4c0d
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433
We've excluded the SophisRisque.exe from on access scanning as per your recommendation:
We also have a policy in place on the SEP Management Console that excludes the directory on the C: drive where SophisRisque.exe exists.
Procmon.exe shows that during the crash, Symantec processes are called.
The key thing is that If we uninstall the SEP client from the machine, SophisRisque.exe launches fine, with no problems.
Can you help us troubleshoot this issue?