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SEP Client continues to display "Virus and Spyware Protection defintions are out of date" banner

Created: 19 Oct 2012 | 3 comments
GoodMorning's picture
GoodMorning
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Running SEPM 12.1.1101.401 RUI MP1on Windows.

After successfully downloading current defnitions/content from the Symantec website to my SEPM, and then successfully downloading this definition package from the SEPM to my SEP client (confirmed defnitions download entry in the Client's virus and spyware system log), I continue to get the banner "Virus and Spyware Protection definitions are out of date" on my SEP client.

I verified I am downloading all definitions/content from the website to SEPM and then down to my SEP client.

Thanks.

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Ashish-Sharma's picture
Ashish-Sharma
SEP Client continues to display "Virus and Spyware Protection defintions are out of date" banner - Comment:19 Oct 2012 : Link

HI,

SEP client are updated or not ?

Endpoint Protection client warning: "Old Virus Definition File

http://www.symantec.com/business/support/index?page=content&id=TECH150078

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
SEP Client continues to display "Virus and Spyware Protection defintions are out of date" banner - Comment:19 Oct 2012 : Link

Hello,

How to change the AntiVirus and Antispyware definitions out of date setting

1. Open SEPM
2. Click Policies
3. Open Antivirus and Antispyware
4. Click on the Antivirus and Antispyware policy in use
5. Select Miscellaneous
6. Click on the Notifications tab
7. Select the box "Display a warning when definitions are outdated."
8. Change the option Warn after: to the desired number of days definitions to be out of date without warning.
9. Select OK

Reference: Symantec Endpoint Protection clients are displaying "Antivirus and Antispyware Protection definitions are out of date."

http://www.symantec.com/docs/TECH91311

Endpoint Protection shows definitions out of date at 30 days even when configured to notify after more than 30 days

http://www.symantec.com/docs/TECH186964

Hope this helps

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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Chetan Savade's picture
Chetan Savade Symantec Employee Technical Support Accredited
SEP Client continues to display "Virus and Spyware Protection defintions are out of date" banner - Comment:22 Oct 2012 : Link

Hi,

Let us know whether following article helps you or not.

Symantec Endpoint Protection clients are displaying "Antivirus and Antispyware Protection definitions are out of date."

http://www.symantec.com/docs/TECH91311

If couldn't help then check with beta version.

https://symbeta.symantec.com/login.html

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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