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SEP Client Detaect a quarantine But not able to delete it......................

Created: 06 Jul 2013 | 4 comments
AT Khan's picture
Operating Systems:

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James007's picture


Hope this help you.

Using the Risk log to delete quarantined files on your client computers
Article:HOWTO54916  |  Created: 2011-06-29  |  Updated: 2011-12-20  |  Article URL
How to Manage Quarantined files.
Article:TECH106443  |  Created: 2008-01-03  |  Updated: 2012-02-14  |  Article URL
Rafeeq's picture

Every risk type has a action assoicated with that, if SEP does not have definition to clean the file it will quarantine it , whenever new definitions come it will try to scan it again and see if it can clean it

Explanation of Action field values in Symantec Endpoint Protection 12.1 and 11, and Symantec AntiVirus 10.1

Chetan Savade's picture


Thank you for posting in Symantec community.

I would be glad to answer your query.

When the client software scans a suspicious file, it places the file in the local Quarantine folder on the infected computer. The Quarantine clean-up feature automatically deletes the files in the Quarantine when they exceed a specified age. The Quarantine clean-up feature automatically deletes the files in the Quarantine when the directory where they are stored reaches a certain size.
You can configure these options using the Antivirus and Antispyware Policy. You can individually configure the number of days to keep repaired, backup, and quarantined files. You can also set the maximum directory size that is allowed before files are automatically removed from the client computer.
You can use one of the settings, or you can use both together. If you set both types of limits, then all files older than the time you have set are purged first. If the size of the directory still exceeds the size limit that you set, then the oldest files are deleted one by one. The files are deleted until the directory size falls below the limit. By default, these options are not enabled.

How to Manage Quarantined files.

How to delete Quarantined items from the Symantec Endpoint Protection Manager.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

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ᗺrian's picture

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