Endpoint Protection

Hi,

on one server the installation of SEP Client fails. Could anyone please have a look at the attached SEP_INST.log and tell me what I can do ?

Thanks for any help.

Kind regards,
Thorsten Vogt

Please attach the log again , it is encrypted


Or
 
In the log file look for return value 3  and paste 6-7 lines before that
 
We need all the instances for the Return value 3

BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\1\XEMLOUQO\LiveUpdate\lucheck.exe)
MSI (s) (94:60) [10:19:33:190]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIB5.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\1\XEMLOUQO\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
Aktion beendet um 10:20:09: InstallFinalize. Rückgabewert 3.
MSI (s) (94:A4) [10:20:09:206]: User policy value 'DisableRollback' is 0


Please follow the links
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009100215565648

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009061614434248


install Liveupdate first then install SEP client

Follow pete sugessions...

Hi Pete,

i followed your instructions yesterday in the evening and it worked ! Thank you very much - and sorry that i forgot to mention that the logfile was from a german installation so that "return value 3" was "Rückgabewert 3" ...

Kind regards,
Thorsten :-)

glad the articles worked.
knew the Rückgabewert 3 as the logs everyone look at is 3