Hi.
We have a Windows 7 64bit machine that failing to have SEP client installed. we have tried cleanwipe to remove any previous SEP files from the laptop and also created a new client install package but the SEP client still failing to be installed. Below is the log file from the machine. What are we missing?
=== Verbose logging started: 3/02/2016 10:45:01 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (A4:70) [10:45:01:319]: Resetting cached policy values
MSI (c) (A4:70) [10:45:01:320]: Machine policy value 'Debug' is 3
MSI (c) (A4:70) [10:45:01:320]: ******* RunEngine:
******* Product: C:\Windows\Temp\Symantec\Sep64.msi
******* Action:
******* CommandLine: **********
MSI (c) (A4:70) [10:45:01:320]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (A4:70) [10:45:01:320]: Grabbed execution mutex.
MSI (c) (A4:70) [10:45:01:357]: Cloaking enabled.
MSI (c) (A4:70) [10:45:01:357]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (A4:70) [10:45:01:360]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (70:04) [10:45:01:365]: Running installation inside multi-package transaction C:\Windows\Temp\Symantec\Sep64.msi
MSI (s) (70:04) [10:45:01:365]: Grabbed execution mutex.
MSI (s) (70:68) [10:45:01:366]: Resetting cached policy values
MSI (s) (70:68) [10:45:01:366]: Machine policy value 'Debug' is 3
MSI (s) (70:68) [10:45:01:366]: ******* RunEngine:
******* Product: C:\Windows\Temp\Symantec\Sep64.msi
******* Action:
******* CommandLine: **********
MSI (s) (70:68) [10:45:01:367]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (70:68) [10:45:01:367]: Setting cached product context: machine assigned for product: 00005109C80000000000000000F01FEC
MSI (s) (70:68) [10:45:01:367]: Using cached product context: machine assigned for product: 00005109C80000000000000000F01FEC
MSI (s) (70:68) [10:45:01:367]: Setting cached product context: machine assigned for product: 00005109C80090400000000000F01FEC
MSI (s) (70:68) [10:45:01:367]: Using cached product context: machine assigned for product: 00005109C80090400000000000F01FEC
MSI (s) (70:68) [10:45:01:367]: Setting cached product context: machine assigned for product: 00005109F80000000100000000F01FEC
MSI (s) (70:68) [10:45:01:367]: Using cached product context: machine assigned for product: 00005109F80000000100000000F01FEC
MSI (s) (70:68) [10:45:01:367]: Setting cached product context: machine assigned for product: 008FF7F911C81474D802294EC30AF26D
MSI (s) (70:68) [10:45:01:367]: Using cached product context: machine assigned for product: 008FF7F911C81474D802294EC30AF26D
MSI (s) (70:68) [10:45:01:367]: Setting cached product context: machine assigned for product: 013FD85327B88716C4AD6ABD66614E77
MSI (s) (70:68) [10:45:01:367]: Using cached product context: machine assigned for product: 013FD85327B88716C4AD6ABD66614E77
MSI (s) (70:68) [10:45:01:367]: Setting cached product context: machine assigned for product: 046961FDF952AB496D7644AD3D765AB7
MSI (s) (70:68) [10:45:01:367]: Using cached product context: machine assigned for product: 046961FDF952AB496D7644AD3D765AB7
MSI (s) (70:68) [10:45:01:367]: Setting cached product context: machine assigned for product: 05D689CD1A2EA564AB9D9501363B4DA4
MSI (s) (70:68) [10:45:01:367]: Using cached product context: machine assigned for product: 05D689CD1A2EA564AB9D9501363B4DA4
MSI (s) (70:68) [10:45:01:367]: Setting cached product context: machine assigned for product: 05E452B282D0FEB448A34EC32DF65BF0
MSI (s) (70:68) [10:45:01:367]: Using cached product context: machine assigned for product: 05E452B282D0FEB448A34EC32DF65BF0
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 0694AF70830BBE9498B1F95939A05A44
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 0694AF70830BBE9498B1F95939A05A44
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 08056055F405BB34EB00638BD0D7935A
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 08056055F405BB34EB00638BD0D7935A
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 080E7FFA4791FB54390101EDA1F1E50D
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 080E7FFA4791FB54390101EDA1F1E50D
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 08A6F3A53197E574B86974A759C2AF34
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 08A6F3A53197E574B86974A759C2AF34
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 08B0585F9F72E604193D31928F31AB36
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 08B0585F9F72E604193D31928F31AB36
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 0B39BA8DFBF60A4479F10C66B9A56EDD
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 0B39BA8DFBF60A4479F10C66B9A56EDD
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 0B7067454923ACE4F8E529414076C6BB
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 0B7067454923ACE4F8E529414076C6BB
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 0D997E337D9AE97E3191B3E79E819F64
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 0D997E337D9AE97E3191B3E79E819F64
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 0FBD18E42BAC7CE3813AB0E0B86AF79B
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 0FBD18E42BAC7CE3813AB0E0B86AF79B
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 1299420C53C21C74388DE8BA4C839AF6
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 1299420C53C21C74388DE8BA4C839AF6
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 138CA6978BA1F1177B073AD3AE814304
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 138CA6978BA1F1177B073AD3AE814304
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 1926E8D15D0BCE53481466615F760A7F
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 1926E8D15D0BCE53481466615F760A7F
MSI (s) (70:68) [10:45:01:368]: Setting cached product context: machine assigned for product: 19FB7DE7541DA0842B60861975F69653
MSI (s) (70:68) [10:45:01:368]: Using cached product context: machine assigned for product: 19FB7DE7541DA0842B60861975F69653
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 1af2a8da7e60d0b429d7e6453b3d0182
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 1af2a8da7e60d0b429d7e6453b3d0182
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 1BF4A48A307DBD84980E866B94D98210
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 1BF4A48A307DBD84980E866B94D98210
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 1D5E3C0FEDA1E123187686FED06E995A
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 1D5E3C0FEDA1E123187686FED06E995A
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 1E7652FD5818C09C64AE5460C94B87FF
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 1E7652FD5818C09C64AE5460C94B87FF
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 1FD4FF4EC99FCA943B89EB8078348264
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 1FD4FF4EC99FCA943B89EB8078348264
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 26FBA807A7D5055428A3F1E9AF3646A5
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 26FBA807A7D5055428A3F1E9AF3646A5
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 282A16A380F434D429C0CD03CE5E828E
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 282A16A380F434D429C0CD03CE5E828E
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 2951EB3357149177644025337D34F429
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 2951EB3357149177644025337D34F429
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 2B0163E6D0340BE4183EB2758E9BEDD8
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 2B0163E6D0340BE4183EB2758E9BEDD8
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 2B48136EE1AFCA6FC63E5ED94C1F3E4D
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 2B48136EE1AFCA6FC63E5ED94C1F3E4D
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 2D17268E59AC29F3E6C6057300B80660
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 2D17268E59AC29F3E6C6057300B80660
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 348C29FB5CDAAC36A9EF3A90BA3670F0
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 348C29FB5CDAAC36A9EF3A90BA3670F0
MSI (s) (70:68) [10:45:01:369]: Setting cached product context: machine assigned for product: 350BFA98343AFE64794E5D39DA17486E
MSI (s) (70:68) [10:45:01:369]: Using cached product context: machine assigned for product: 350BFA98343AFE64794E5D39DA17486E
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 35C9CC34712A05845B2BC84397025E00
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 35C9CC34712A05845B2BC84397025E00
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 376AF418580AC304595447F71C940596
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 376AF418580AC304595447F71C940596
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 4352BC4C4F28FA4F7576E96EE49FBE46
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 4352BC4C4F28FA4F7576E96EE49FBE46
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 45FF38E7487E48B4DBD5867E32FB257A
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 45FF38E7487E48B4DBD5867E32FB257A
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 46EB0CE9C6C2A8244A2C7EDE8F132BA9
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 46EB0CE9C6C2A8244A2C7EDE8F132BA9
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 4BEA594979BAED93C82408E6FE57CE7A
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 4BEA594979BAED93C82408E6FE57CE7A
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 50A45C97641F0AE4A8074DFE6E81E125
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 50A45C97641F0AE4A8074DFE6E81E125
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 51B88F620F5E2D741867A13921DD44DA
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 51B88F620F5E2D741867A13921DD44DA
MSI (s) (70:68) [10:45:01:370]: Setting cached product context: machine assigned for product: 559FCD5AA4D5D174C83BCDDF5F5CED7E
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 559FCD5AA4D5D174C83BCDDF5F5CED7E
MSI (s) (70:68) [10:45:01:370]: Using cached product context: machine assigned for product: 559FCD5AA4D5D174C83BCDDF5F5CED7E
MSI (s) (70:68) [10:45:01:371]: Using cached product context: machine assigned for product: 559FCD5AA4D5D174C83BCDDF5F5CED7E
MSI (s) (70:68) [10:45:01:371]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (70:68) [10:45:01:371]: User policy value 'DisableMedia' is 0
MSI (s) (70:68) [10:45:01:371]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (70:68) [10:45:01:371]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (70:68) [10:45:01:371]: SOURCEMGMT: Looking for sourcelist for product {A5DCF955-5D4A-471D-8CB3-DCFDF5C5DEE7}
MSI (s) (70:68) [10:45:01:371]: Using cached product context: machine assigned for product: 559FCD5AA4D5D174C83BCDDF5F5CED7E
MSI (s) (70:68) [10:45:01:371]: SOURCEMGMT: Adding {A5DCF955-5D4A-471D-8CB3-DCFDF5C5DEE7}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (70:68) [10:45:01:371]: Using cached product context: machine assigned for product: 559FCD5AA4D5D174C83BCDDF5F5CED7E
MSI (s) (70:68) [10:45:01:371]: SOURCEMGMT: Now checking product {A5DCF955-5D4A-471D-8CB3-DCFDF5C5DEE7}
MSI (s) (70:68) [10:45:01:371]: SOURCEMGMT: Media is enabled for product.
MSI (s) (70:68) [10:45:01:371]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (70:68) [10:45:01:371]: SOURCEMGMT: Processing net source list.
MSI (s) (70:68) [10:45:01:371]: SOURCEMGMT: Trying source \\server\sep64\.
MSI (s) (70:68) [10:45:01:371]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (70:68) [10:45:01:569]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (70:68) [10:45:01:569]: Using cached product context: machine assigned for product: 559FCD5AA4D5D174C83BCDDF5F5CED7E
MSI (s) (70:68) [10:45:01:571]: Creating MSIHANDLE (1) of type 790541 for thread 9064
MSI (s) (70:68) [10:45:01:572]: Incrementing counter to disable shutdown. Counter after increment: 1
MSI (s) (70:68) [10:45:01:785]: Creating MSIHANDLE (2) of type 790540 for thread 9064
MSI (s) (70:68) [10:45:01:785]: Creating MSIHANDLE (3) of type 790531 for thread 9064
MSI (s) (70:68) [10:45:01:785]: Closing MSIHANDLE (3) of type 790531 for thread 9064
MSI (s) (70:68) [10:45:01:785]: Closing MSIHANDLE (2) of type 790540 for thread 9064
MSI (s) (70:68) [10:45:01:785]: Closing MSIHANDLE (1) of type 790541 for thread 9064
MSI (s) (70:68) [10:45:01:787]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (s) (70:68) [10:45:01:788]: SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
MSI (s) (70:68) [10:45:01:788]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (70:68) [10:45:01:788]: Note: 1: 1706 2: -2147483646 3: Sep64.msi
MSI (s) (70:68) [10:45:01:788]: SOURCEMGMT: Processing media source list.
MSI (s) (70:68) [10:45:01:790]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (70:68) [10:45:01:790]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (70:68) [10:45:01:790]: Note: 1: 1706 2: -2147483647 3: Sep64.msi
MSI (s) (70:68) [10:45:01:790]: SOURCEMGMT: Processing URL source list.
MSI (s) (70:68) [10:45:01:790]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (70:68) [10:45:01:790]: Note: 1: 1706 2: -2147483647 3: Sep64.msi
MSI (s) (70:68) [10:45:01:790]: Note: 1: 1706 2: 3: Sep64.msi
MSI (s) (70:68) [10:45:01:790]: SOURCEMGMT: Failed to resolve source
MSI (s) (70:68) [10:45:01:791]: MainEngineThread is returning 1612
MSI (s) (70:04) [10:45:01:792]: User policy value 'DisableRollback' is 0
MSI (s) (70:04) [10:45:01:792]: Machine policy value 'DisableRollback' is 0
MSI (s) (70:04) [10:45:01:792]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (70:04) [10:45:01:793]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (70:04) [10:45:01:793]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (70:04) [10:45:01:793]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (70:04) [10:45:01:794]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (70:04) [10:45:01:794]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (70:04) [10:45:01:794]: Restoring environment variables
MSI (c) (A4:70) [10:45:01:796]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A4:70) [10:45:01:797]: MainEngineThread is returning 1612
=== Verbose logging stopped: 3/02/2016 10:45:01 ===