SEP Client has green status but logs show auto-protect failed to load. SEP Manager also shows auto-protect not running status.
I have just sucessfully upgraded our SEP Manager from version 11.0.7300 to 11.0.7400. I exported the new client install package and began upgrading the clients. However, after upgrading the client, I found that the SEP client would have a green status, but the client managment system logs would show auto-protect failed to load.
When I check the SEP Manager, the client has checked in and updated, however it also shows auto-protect not running status for that client.
The workstations that are still running SEP client version 11.0.7300 are looking good.
I am experiencing this issue on 8 out of the 9 workstations I have upgraded thus far. For some reason it works 100% on one of the workstations (XP).
Intelligent updater will also not work.
I have installed it on a Windows XP and Server 2003 OS so far (all 32bit)
I have elliminated all firewalls as a test
I have tried the following:
Check the DCOM settings
Manually removed corrupt definitions
Used Clean Wipe to remove all traces and reinstalled (SEP and LU clients).
disabled tamper protection
Cleared all the logs and re-added the client to the SEP Manager.
Downloaded the virus definitions directly from the internet instead of via the Managment server.
Used symantec help utility which gives me a "The installed version of endpoint protection client is not recognised" error
I have also elliminated the possibility of it being a local or domain policy interfering
I have scouered the web for solutions and but nothing has worked for me. I must be missing somthing. I have run out of idea's
Any help will be appreciated.