Endpoint Protection

Hi,

       This is generally caused due to the corrupt registry entries for Symantec. Please take a BACKUP of your registry before doing the following changes.


On the Windows taskbar, click Start > Run.

In the Run dialog box, type regedit and then click OK.

Navigate to the following registry key:

HKEY_CLASSES_ROOT\Installer\UpgradeCodes

Look for and remove any of the following values:

E761730C408BDBC4D825D7A248EB45F3
20A7FB42A06BB49448A397B3CB77ED4D
8C9675B6ACA734340830320159FC19B2
3267A21D91BACFF49953F3D6DF226267
C7ACBA3A7F0DB1B488CCE88A028AF713
D905F463E053A464699D581AA85F8026
8BABD476E21AEAD468CB71205C7A9E91
6BDA2177558E61149B0EE132EBE4C76E
9526CFE08DA32DC4CB754D39A75FCCE0
96C46C6D5F9F3D11EBAE000ACC725290
0DE336A57D5E56D4BAD835DE34152048

Navigate to the following registry keys, and verify that none of the above values appears:

HKEY_CLASSES_ROOT\Installer\Products
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\Installer\UpgradeCodes

seems like the problem is with windows installer

take a bakup of your registry.

Navigate to and select the key:

HKEY_CLASSES_ROOT\exefile\shell\open\command

 In the right pane, double-click the (Default) value.

Delete the current value data, and then type:

"%1" %*

Type the characters: quote-percent-one-quote-space-percent-asterisk.

 Close Regedit utility.

try the install again, if it fails then you need to try this

download windows installer and install it again

http://www.microsoft.com/DownLoads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en


as well as this to know what exactly the problem is

https://www-secure.symantec.com/connect/articles/windows-installer-exit-error-codes-log-files

Thanks for the help with that. I am now able to install as a unmanaged client. I am not able to deploy with the client with Migration and Deployment Wizard. I tried to import communication settings to change to managed client, but didn't work. When I try to use the Migration and Deployment Wizard the package gets copied to the client, how ever after copying the files they are then removed and all that is left there is vpremote.exe.

on how many clients you are having the issue?
if its one client. you can copy your package to your client machine and run the setup.exe locally
this should install and make the client as managed.

I looked in the SEP_INST.LOG. There was an error that listed a missing registry entry
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\814B986DA53209240A5A7AE594E03015\SourceList\Media. I went to a machine that installed properly and exported that entry and then imported it on the problem machine. I was then able to use the deployment wizard.