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SEP client installation rolls back

Updated: 22 May 2010 | 7 comments
TNHBGUYZ's picture
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Hi,

The SEP client installation rolls back with this INSTALLATION  logs, can anyone check this log and help me.

Thank you.

MSI (s) (40:50) [09:02:55:329]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOCUME~1\remoteadmin\Local Settings\Temp\1\JXGCPSGL\LiveUpdate\lucheck.exe)
MSI (s) (40:5C) [09:02:55:345]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI201.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\remoteadmin\Local Settings\Temp\1\JXGCPSGL\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 2103571981
Action ended 9:02:57: InstallFinalize. Return value 3.
MSI (s) (40:50) [09:02:57:314]: User policy value 'DisableRollback' is 0
MSI (s) (40:50) [09:02:57:314]: Machine policy value 'DisableRollback' is 0

MSI (s) (40:8C) [09:03:04:455]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI20A.tmp, Entrypoint: SetOneTimeUpdateCookie_RB
WriteCcSettingsTables: DisableCancelButton.93C43188_D2F5_461E_B42B_C3A2A318345C
MSI (s) (40:50) [09:03:04:470]: Executing op: ActionStart(Name=DisableCancelButton.93C43188_D2F5_461E_B42B_C3A2A318345C,,)
MSI (s) (40:50) [09:03:04:470]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (40:50) [09:03:04:470]: Error in rollback skipped. Return: 5
MSI (s) (40:50) [09:03:04:501]: No System Restore sequence number for this installation.
MSI (s) (40:50) [09:03:04:501]: Unlocking Server
MSI (s) (40:50) [09:03:04:501]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 9:03:04: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]

MSI (s) (40:8C) [09:03:04:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (40:8C) [09:03:04:955]: Restoring environment variables
MSI (c) (60:F4) [09:03:04:955]: Back from server. Return value: 1603
MSI (c) (60:F4) [09:03:04:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (60:F4) [09:03:04:955]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 9:03:04: ExecuteAction. Return value 3.
MSI (c) (60:F4) [09:03:04:955]: Doing action: SetupCompleteError

MSI (s) (40:8C) [09:03:04:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (40:8C) [09:03:04:955]: Restoring environment variables
MSI (c) (60:F4) [09:03:04:955]: Back from server. Return value: 1603
MSI (c) (60:F4) [09:03:04:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (60:F4) [09:03:04:955]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 9:03:04: ExecuteAction. Return value 3.
MSI (c) (60:F4) [09:03:04:955]: Doing action: SetupCompleteError

Comments

Thomas K's picture
29
Oct
2009
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Was there a previous version

Was there a previous version of Symantec on this system? What OS and version of SEP are you running?

See if this KB is helpful -

The installation of Symantec Endpoint Protection (SEP) client fails and rolls back around the point of registering with LiveUpdate
http://service1.symantec.com/support/ent-security....

Best,
Thomas

TNHBGUYZ's picture
29
Oct
2009
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its MR4MP2 and also tried

its
MR4MP2 and also tried MR5.
OS is windows 2003.
no other Previous Symantec installed.

Swaminathan's picture
29
Oct
2009
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Uninstall LiveUpdate from the

Uninstall LiveUpdate from the server
Reboot the server
Install LiveUpdate from CD1 (run the lusetup.exe)
Install the SEP client.

TNHBGUYZ's picture
30
Oct
2009
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it did not work

hi
I tried running that, it did not work.
any other suggestions?

AravindKM's picture
31
Oct
2009
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Uninstall Liveupdate(If it

Uninstall Liveupdate(If it got installed)

In Windows Explorer, delete the
following folders if they are present:

C:\Documents and Settings\All
Users\Application Data\Symantec\LiveUpdate

C:\Program Files\Symantec\LiveUpdate

Install LiveUpdate using LUSETUP.EXE
located in the SEP installation files, in the following folder:

...\SEPM\LUSETUP.EXE

Reboot the server

After this try to install SEP client

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
31
Oct
2009
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If above suggestion not

If above suggestion not helps 
Try by using cleanwipe  tool which you can get it from symantec support
 and try to install once again

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

shp's picture
31
Oct
2009
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Make sure you have removed

Make sure you have removed all old AV....
As aravind told you can use Cleanwipe.....

Regards,
Srinivas H.P.
HCL Infosystems Ltd