SEP client installation rolls back
Hi,
The SEP client installation rolls back with this INSTALLATION logs, can anyone check this log and help me.
Thank you.
MSI (s) (40:50) [09:02:55:329]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOCUME~1\remoteadmin\Local Settings\Temp\1\JXGCPSGL\LiveUpdate\lucheck.exe)
MSI (s) (40:5C) [09:02:55:345]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI201.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\remoteadmin\Local Settings\Temp\1\JXGCPSGL\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 2103571981
Action ended 9:02:57: InstallFinalize. Return value 3.
MSI (s) (40:50) [09:02:57:314]: User policy value 'DisableRollback' is 0
MSI (s) (40:50) [09:02:57:314]: Machine policy value 'DisableRollback' is 0
MSI (s) (40:8C) [09:03:04:455]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI20A.tmp, Entrypoint: SetOneTimeUpdateCookie_RB
WriteCcSettingsTables: DisableCancelButton.93C43188_D2F5_461E_B42B_C3A2A318345C
MSI (s) (40:50) [09:03:04:470]: Executing op: ActionStart(Name=DisableCancelButton.93C43188_D2F5_461E_B42B_C3A2A318345C,,)
MSI (s) (40:50) [09:03:04:470]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (40:50) [09:03:04:470]: Error in rollback skipped. Return: 5
MSI (s) (40:50) [09:03:04:501]: No System Restore sequence number for this installation.
MSI (s) (40:50) [09:03:04:501]: Unlocking Server
MSI (s) (40:50) [09:03:04:501]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 9:03:04: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]
MSI (s) (40:8C) [09:03:04:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (40:8C) [09:03:04:955]: Restoring environment variables
MSI (c) (60:F4) [09:03:04:955]: Back from server. Return value: 1603
MSI (c) (60:F4) [09:03:04:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (60:F4) [09:03:04:955]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 9:03:04: ExecuteAction. Return value 3.
MSI (c) (60:F4) [09:03:04:955]: Doing action: SetupCompleteError
MSI (s) (40:8C) [09:03:04:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (40:8C) [09:03:04:955]: Restoring environment variables
MSI (c) (60:F4) [09:03:04:955]: Back from server. Return value: 1603
MSI (c) (60:F4) [09:03:04:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (60:F4) [09:03:04:955]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 9:03:04: ExecuteAction. Return value 3.
MSI (c) (60:F4) [09:03:04:955]: Doing action: SetupCompleteError
Comments
Was there a previous version
Was there a previous version of Symantec on this system? What OS and version of SEP are you running?
See if this KB is helpful -
The installation of Symantec Endpoint Protection (SEP) client fails and rolls back around the point of registering with LiveUpdate
http://service1.symantec.com/support/ent-security....
Best,
Thomas
its MR4MP2 and also tried
its
MR4MP2 and also tried MR5.
OS is windows 2003.
no other Previous Symantec installed.
Uninstall LiveUpdate from the
Uninstall LiveUpdate from the server
Reboot the server
Install LiveUpdate from CD1 (run the lusetup.exe)
Install the SEP client.
it did not work
hi
I tried running that, it did not work.
any other suggestions?
Uninstall Liveupdate(If it
Uninstall Liveupdate(If it got installed)
In Windows Explorer, delete the
following folders if they are present:
C:\Documents and Settings\All
Users\Application Data\Symantec\LiveUpdate
C:\Program Files\Symantec\LiveUpdate
Install LiveUpdate using LUSETUP.EXE
located in the SEP installation files, in the following folder:
...\SEPM\LUSETUP.EXE
Reboot the server
After this try to install SEP client
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
If above suggestion not
If above suggestion not helps
Try by using cleanwipe tool which you can get it from symantec support
and try to install once again
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Make sure you have removed
Make sure you have removed all old AV....
As aravind told you can use Cleanwipe.....
Regards,
Srinivas H.P.
HCL Infosystems Ltd
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