Endpoint Protection

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  • 1.  SEP client lost communication with SEPM

    Posted Sep 18, 2014 08:01 AM

    Hello,

    Some of the systems are updated as on last week,suddenly those systems has lost comminication with sepm.

    Why it happens to those system?how to fix the issue?



  • 2.  RE: SEP client lost communication with SEPM

    Posted Sep 18, 2014 08:04 AM

    Enable sylink debugging and run the symhelp tool

    Troubleshooting computer issues with the Symantec Help support tool

    http://www.symantec.com/docs/HOWTO80839

    How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

    http://www.symantec.com/docs/TECH104758

    Have you tried rebooting?



  • 3.  RE: SEP client lost communication with SEPM

    Posted Sep 18, 2014 08:19 AM

    lost communication meaning you dont see green dot on them?

    Check if windows firewall is enabled by any chance 

    on the client run this test 

    Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

    http://www.symantec.com/business/support/index?page=content&id=tech160964



  • 4.  RE: SEP client lost communication with SEPM

    Posted Sep 18, 2014 08:19 AM

    Perhaps this might help too:

    Troubleshooting communication problems between the management server and the client

    Article:HOWTO80740  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO80740


  • 5.  RE: SEP client lost communication with SEPM

    Broadcom Employee
    Posted Sep 22, 2014 01:03 PM

    There is a detailed client to Manager communications report in SymHelp.  You can choose 'Scan for common issues' and this report will be generated under the reports tab.  This will determine if the client is configured to communicate with a manager, which managers it is configured for, if DNS is resolving to IP and will directly test whether the client can reach each of the managers.