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SEP client not getting update from SEPM server

Created: 26 Nov 2012 | 5 comments

Hiii,

I have SEPM server 11.6 and my some SEP client not getting update from SEPM server.

Server Configuration :-

Windows Server 2003

Enterprise Ed.. SP2

client machine have winxp,windows7......

Please provide the solution.

Comments 5 CommentsJump to latest comment

Ashish-Sharma's picture

Use the below article to check Client Server Communication

Title: 'Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity'
Web URL: http://www.symantec.com/business/support/index?pag...

Please check the KB article provided below:

Only 32 Bit Antivirus / Antispyware Definitions are not updating on the 32 Bit / 64 Bit Operating System.
 
http://www.symantec.com/docs/TECH122857

 

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture

Hello,

Could you let us know if the SEP clients are reporting to the SEPM correctly?

If yes, could you please upload us the sylink.log from the SEP clients which are not updating to understand the root cause of the issue? Check this Article on how to collect the "sylink.log" - 

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

Here are the Troubleshooting Articles which may assist you - 

1) Symantec Endpoint Protection Manager 11.x Communication Troubleshooting

http://www.symantec.com/docs/TECH102681

2) Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

3) Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Baljeet's picture

Dear,

we have 700 SEP client like 100 client are taking update and rest client are not taking update...communication is good between SEP client and SEPM server and also showing online . But only not taking update....

Regard's

Baljeet Singh

9910125805

Mithun Sanghavi's picture

Hello,

So around 600 clients are not taking updates, correct?

In this case, could you pull randomly 1 of the client from the network which is not updating and please upload us the sylink.log from that SEP client to understand the root cause of the issue.

Check this Article on how to collect the "sylink.log" - 

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.