Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

sep client is not visible in SEPM (11.0.7) console

Updated: 08 Dec 2011 | 13 comments
Constantine's picture
Constantine
0 0 Votes
Login to vote
This issue has been solved. See solution.

hello everyone,

SEPM 11.0.7 is installed on Windows Server 2008 R2 x64....

I deployed some clients on Windows 7 machines and also on Windows 2008 R2 machines as well, these agents are showing in SEPM console well.

 

but,

when i installed SEP client on SEPM server in Clients tab this record (for SEPM has not green light)...

 

any ideas?

Discussion Filed Under:
, , ,

Comments

pete_4u2002's picture
08
Dec
2011
1 Vote +1
Login to vote
pete_4u2002
Symantec Employee

it could be coomunications

it could be coomunications issue. copy the sylink .xml into this client on server

http://www.symantec.com/business/support/index?page=content&id=TECH106288

First export the Sylink.xml from the group you want your clients to report to initially.

  1. Click the Clients tab in the SEPM and select the group you want. Right click on it and select Export Communication Settings.
  2. Click browse, select a convenient location and name the file "Sylink.xml".
  3. Click Export.
  4. Get the SylinkDrop.exe tool out of Tools\NoSupport\Sylinkdrop on CD2 of the SEP 11 install media set.
  5. Using your management software (Tivoli, SMS, Altiris, etc) you will script it to drop the SylinkDrop.exe and the Sylink.xml to C:\Sylink (or whatever directory you choose) and run the Sylinkdrop.exe.

Note: See the Sylinkdrop readme for argument info. You will use an argument list like: Sylinkdrop.exe -silent C:\Sylink\Sylink.xml

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Shulk's picture
08
Dec
2011
1 Vote +1
Login to vote
Shulk
Symantec Employee

Green dot

Hello Constantine,

Could you tell me if on the yellow shield of the SEP Client (installed on the server) appears the green dot?

Regards,

 

Shulk.

Constantine's picture
08
Dec
2011
0 Votes 0
Login to vote
Constantine

hi Shulk, yes there is the

hi Shulk,

yes there is the green dot...

Constantine's picture
08
Dec
2011
0 Votes 0
Login to vote
Constantine

in addition

Symantec Threat Protection, i dont know why but it is set to OFF

Shulk's picture
08
Dec
2011
0 Votes 0
Login to vote
Shulk
Symantec Employee

This is normal since it is

This is normal since it is not supported on Windows Server.

Article: http://www.symantec.com/docs/TECH96243

 

Regarding the SEP Client, you might try to push a custom package with option of "remove communication settins" in order to "update" it. Or a repair.

Shulk.

SOLUTION
Rafeeq's picture
08
Dec
2011
0 Votes 0
Login to vote
Rafeeq

hi

Created from Image?

http://www.symantec.com/business/support/index?page=content&id=TECH165467

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Constantine's picture
08
Dec
2011
0 Votes 0
Login to vote
Constantine

Hi Rafeeq, no i installed it

Hi Rafeeq,

no i installed it on clean system...

it was not deployed from Image

pete_4u2002's picture
08
Dec
2011
0 Votes 0
Login to vote
pete_4u2002
Symantec Employee

if you search from SEPM, does

if you search from SEPM, does it list?

is it in user mode by any chance?

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Constantine's picture
08
Dec
2011
1 Vote +1
Login to vote
Constantine

Yes Pete it is listed

Yes Pete it is listed there,

but it has no green light... :(

Shulk's picture
08
Dec
2011
0 Votes 0
Login to vote
Shulk
Symantec Employee

you might try to push a

you might try to push a custom package with option of "remove communication settins" in order to "update" it. Or a repair of the client.

Shulk.

Constantine's picture
08
Dec
2011
0 Votes 0
Login to vote
Constantine

Greetings guys, this problem

Greetings guys,

this problem related to client that had not a green light is solved....

just reinstalled it again...

Proactive Threat Protection is off - dont know...

 

thanks for helping

pete_4u2002's picture
08
Dec
2011
1 Vote +1
Login to vote
pete_4u2002
Symantec Employee

great ! PTP will be off on

great !

PTP will be off on windows server. It's as per design with SEP 11

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Constantine's picture
09
Dec
2011
0 Votes 0
Login to vote
Constantine

Thanks for info Pete,

Thanks for info Pete,

Technical Support

Symantec.com

Store

Community Stats

Total Content Items
Members
270,017