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SEP CLIENT NOT WORKING

Migration User

Migration UserJan 07, 2012 09:02 AM

Please repair the client from Add / Remove Regards
Migration User

Migration UserJan 08, 2012 05:48 AM

Error snapshot attach below
Migration User

Migration UserJan 11, 2012 11:41 AM

What is the latest status of your issue??

  • 1.  SEP CLIENT NOT WORKING

    Posted Jan 07, 2012 07:27 AM

    HI

    SEP CLIENT IS NOT DISPLAY IN TASK BAR. WHEN TRY TO START THE SEP CLIENT. ERROR MSG DISPLAY 7 SERVICE NOT GETTING START.

    PLS HELP.

     

    REGARD

    AJ



  • 2.  RE: SEP CLIENT NOT WORKING

    Posted Jan 07, 2012 07:40 AM

    What the error msg display while start the service??



  • 3.  RE: SEP CLIENT NOT WORKING
    Best Answer



  • 4.  RE: SEP CLIENT NOT WORKING

    Posted Jan 07, 2012 08:43 AM

    If you can provide the error screenshot, it would be of great help.

    Seems to be

    1. permission issue

    2. corruption issue

    3. virus issue.



  • 5.  RE: SEP CLIENT NOT WORKING

    Posted Jan 07, 2012 09:02 AM

    Please repair the client from Add / Remove

    Regards



  • 6.  RE: SEP CLIENT NOT WORKING

    Posted Jan 07, 2012 09:08 AM

    could you pls attached the logs, so that i can trace the issue.



  • 7.  RE: SEP CLIENT NOT WORKING

    Posted Jan 08, 2012 05:05 AM

    I HAVE TRIED TO REPAIR BUT AFTER REPAIRING ERROR IS STILL RUNNING



  • 8.  RE: SEP CLIENT NOT WORKING

    Posted Jan 08, 2012 05:48 AM

    Error snapshot attach below

     



  • 9.  RE: SEP CLIENT NOT WORKING

    Posted Jan 08, 2012 05:58 AM

    Can u share me the path where i can find this logs so that i can post you the same.

     

    Regards,

    Aj



  • 10.  RE: SEP CLIENT NOT WORKING

    Broadcom Employee
    Posted Jan 08, 2012 05:59 AM

    This should resolve your issue

    http://www.symantec.com/business/support/index?page=content&id=TECH138365

    Error


    Error 1053: The service did not respond to start or control request in a timely fashion.


     

    Cause


    There are multiple causes for errors like these.

    1. The Windows Root Certificates are out of date.
    2. Invalid or incomplete DCOM permissions.
    3. SEP installation is corrupt.


     

    Solution


     In order to resolve the issue , follow the steps in sequence.

    I)                   Update the Root Certificates for Windows - see http://support.microsoft.com/kb/931125.
     
    II)                Configure the DCOM settings on the client and then reinstall the SEP Client
    To verify Distributed COM properties
    1. On the Windows taskbar, click Start > Run.
    2. Type the following, and then click OK: dcomcnfg
       
    3. Do one of the following, depending on your operating system:
      • In Windows XP/2003, click Component Services > Computers > My Computer. Then right-click My Computer and click Properties.
      • In all other versions of Windows, go on to the next step.
    4. On the Default Security or Default COM Security tab, under Default Access Permissions, click Edit Default.
    5. Verify that Administrators, Interactive, and System accounts are set to Allow Access, and then click OK.
    6. Under Default Launch Permissions, click Edit Default.
    7. Verify that the Administrators, Interactive, and System accounts are set to Allow Launch, and click OK.
    8. Do one of the following, depending on your operating system:
      • In Windows XP/2003, skip the two following steps.
      • In all other versions of Windows, go on to the next step.
    9. In the Default Configuration Permissions section, click Edit Default.
    10. In the Registry Key Permissions window, verify that the following are set to Full Control, and then click OK:
    CREATOR OWNER
    ...\Administrators
    SYSTEM
     
    1. On the Default Properties tab, verify that Default Impersonation Level is set to Identify.
    2. Click Apply, and then click OK.
    3. Restart the computer for the changes to take effect.


  • 11.  RE: SEP CLIENT NOT WORKING

    Posted Jan 09, 2012 01:33 AM

    Which OS are you using? What is the version of SEP?

    On how many clients, this error is coming?

    Please let us know if above given solutions helped...



  • 12.  RE: SEP CLIENT NOT WORKING

    Posted Jan 09, 2012 01:36 AM

    I also check for solution for you.

    If its one or few clients, there could be solution in the following link?

    You receive an "Error 1053: The service did not respond to the start or control request in a timely fashion" error message when a service that uses the local system account tries to start on a Windows Server 2003-based computer.

    This may help for XP or other workstation OS. Please check.

    http://support.microsoft.com/kb/886695



  • 13.  RE: SEP CLIENT NOT WORKING

    Posted Jan 09, 2012 05:47 AM

    HEY

    I HAVE ALSO FIND ATTACH ERROR ON 2-3 SYSTEMS WHILE START THE SERVICE 

     

    REGARD

    AJ



  • 14.  RE: SEP CLIENT NOT WORKING

    Posted Jan 09, 2012 05:48 AM

    I HAVE FOUND THAT SAME SETTING HAS ALREADY CONFIGURED IN EFFECTED SYSTEM. BUT I HAVE TRIED TO RECONFIGURE & RE-CHECK ALL SETTING AND RESTART STILL ISSUE IS NOT RESOLVE



  • 15.  RE: SEP CLIENT NOT WORKING

    Posted Jan 09, 2012 05:54 AM

    Have you tried troubleshoot with my attached link?? 

    Knidly try and confirm what the status??



  • 16.  RE: SEP CLIENT NOT WORKING

    Trusted Advisor
    Posted Jan 09, 2012 11:13 AM

    Hello,

    There could be many reasons to have Event id 1053

    Please Check the Symantec Article:

     

    1) Unable to start SEP service , Error 1053: The service did not respond to start or control request in a timely fashion.

    https://www-secure.symantec.com/connect/articles/unable-start-sep-service-error-1053-service-did-not-respond-start-or-control-request-timely

    2) Symantec Settings Manager will not start after an infection and the command prompt will not open

     
    In case, if the above steps does not help then try Running Symantec Endpoint Protection Recovery Tool (SERT) in such cases. (not ruling out the Virus issue)
     
    Here are the Articles on the same.
     
    How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions
     
     
    How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick
     
     
     
    Hope that helps!!


  • 17.  RE: SEP CLIENT NOT WORKING

    Posted Jan 09, 2012 11:23 AM

    Hi

    I have tried to diagnose one of my corrupted system with your attached link. Your below attch document link is helpful to me. Now I am going to share this document to all my team to repiar other systems with attached steps

    your shared link

    https://www-secure.symantec.com/connect/downloads/resolutionfailed-start-symantec-management-client-service

    Reply your with latest status after testing on other systems.

     

    Regard

    AJ



  • 18.  RE: SEP CLIENT NOT WORKING

    Posted Jan 09, 2012 11:26 AM

    I will test your documents and reply you with Latest Update

     

    Regard

    AJ



  • 19.  RE: SEP CLIENT NOT WORKING

    Trusted Advisor
    Posted Jan 09, 2012 11:45 AM

     

    Hello,

    Great. Awaiting your Status.

    Hope that helps!!



  • 20.  RE: SEP CLIENT NOT WORKING

    Posted Jan 09, 2012 12:12 PM

    It's great that your one of system SEP has repaired. Hope this solution will work on other also...

    Awating for your next Post.



  • 21.  RE: SEP CLIENT NOT WORKING

    Posted Jan 11, 2012 11:41 AM

    What is the latest status of your issue??



  • 22.  RE: SEP CLIENT NOT WORKING

    Posted Jan 13, 2012 12:09 AM

    Hi,

      Issue sorted. Thakyou to all for sharing valuable steps.

     

    Regard

    AJ