Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

SEP client package does not install

Created: 24 Feb 2013 • Updated: 24 Feb 2013 | 7 comments

Hi,

I' m trying to use the Symantec Endpoint Protection Manager Console to deploy the SEP Client packages. I schedule the update to run at a specific time and the update notification is triggered on my client end, however nothing happens. The client package does not run or install. How can I fix this? Are there any logs or stuff that I can check to tell what's wrong?

Many Thanks

J.mills

Operating Systems:

Comments 7 CommentsJump to latest comment

Sumit G's picture

How you have configure the schedule?

What is the current version of SEP?

 

How to upgrade Symantec Endpoint Protection clients by using Auto-Upgrade

 

Article:TECH96789  |  Created: 2009-01-14  |  Updated: 2012-06-04  |  Article URL http://www.symantec.com/docs/TECH96789

 

Regards

Sumit G.

Ashish-Sharma's picture

Hi,

Can you share sep_inst.log

Available %TEMP%

Troubleshooting client installation failures

 

 

Article:TECH94258  |  Created: 2009-01-29  |  Updated: 2013-01-03  |  Article URL http://www.symantec.com/docs/TECH9425

 

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

Hi,

 

Please find below checklist for installing SEP 12.1 remotely.

 

Every OS - Windows Firewall must be Off

windows 7 and Vista - User Account control(UAC) must be off

Every OS - C$ and Admin $ must be shared

Every OS - Port 139 and 445 must be open

Windows XP - disable simple file sharing

Vista, Win 7 and 2008 - Disable File sharing Wizard

 

Artical for Remote deployment

http://www.symantec.com/business/support/index?page=content&id=HOWTO26649

 

Disable User Account Control (UAC) the Easy Way on Win 7 or Vista
http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/

 

Disable File sharing Wizard
http://www.technipages.com/win7-vista-disable-file-sharing-wizard.html

 

 

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

rs_cert's picture

Check the article

https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

 

How to Deploy Symantec Endpoint Protection to your client computers using the Migration and Deployment Wizard.

 

Article:TECH102907  |  Created: 2007-01-14  |  Updated: 2013-01-08  |  Article URL http://www.symantec.com/docs/TECH102907

 

SebastianZ's picture

If you right-click one of the affected clients in the SEPM console and look at the properties - what status do you see under:

- deployments status

- deployment message

Any indication that the client has rejected the installation package?

Can you double check if the correct 32/64bit version of package is assigned? and the correct language installation package as well?

SameerU's picture

Hi

Please post the SEP_Install logs

Regards

 

Rafeeq's picture

check this document

 

AutoUpgrade fails when upgrading clients from 11.x to 12.1; Application and Device Control is enabled

http://www.symantec.com/business/support/index?page=content&id=TECH192967