Video Screencast Help

SEP client package does not install

Created: 24 Feb 2013 • Updated: 24 Feb 2013 | 7 comments


I' m trying to use the Symantec Endpoint Protection Manager Console to deploy the SEP Client packages. I schedule the update to run at a specific time and the update notification is triggered on my client end, however nothing happens. The client package does not run or install. How can I fix this? Are there any logs or stuff that I can check to tell what's wrong?

Many Thanks


Operating Systems:

Comments 7 CommentsJump to latest comment

Sumit G's picture

How you have configure the schedule?

What is the current version of SEP?

How to upgrade Symantec Endpoint Protection clients by using Auto-Upgrade
Article:TECH96789  |  Created: 2009-01-14  |  Updated: 2012-06-04  |  Article URL


Sumit G.

Ashish-Sharma's picture


Can you share sep_inst.log

Available %TEMP%

Troubleshooting client installation failures

Article:TECH94258  |  Created: 2009-01-29  |  Updated: 2013-01-03  |  Article URL

Thanks In Advance

Ashish Sharma

Ambesh_444's picture


Please find below checklist for installing SEP 12.1 remotely.


Every OS - Windows Firewall must be Off

windows 7 and Vista - User Account control(UAC) must be off

Every OS - C$ and Admin $ must be shared

Every OS - Port 139 and 445 must be open

Windows XP - disable simple file sharing

Vista, Win 7 and 2008 - Disable File sharing Wizard


Artical for Remote deployment


Disable User Account Control (UAC) the Easy Way on Win 7 or Vista


Disable File sharing Wizard



Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

rs_cert's picture

Check the article

How to Deploy Symantec Endpoint Protection to your client computers using the Migration and Deployment Wizard.
Article:TECH102907  |  Created: 2007-01-14  |  Updated: 2013-01-08  |  Article URL
SebastianZ's picture

If you right-click one of the affected clients in the SEPM console and look at the properties - what status do you see under:

- deployments status

- deployment message

Any indication that the client has rejected the installation package?

Can you double check if the correct 32/64bit version of package is assigned? and the correct language installation package as well?

SameerU's picture


Please post the SEP_Install logs


Rafeeq's picture

check this document

AutoUpgrade fails when upgrading clients from 11.x to 12.1; Application and Device Control is enabled