Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

SEP client package does not install

Created: 24 Feb 2013 • Updated: 24 Feb 2013 | 7 comments


I' m trying to use the Symantec Endpoint Protection Manager Console to deploy the SEP Client packages. I schedule the update to run at a specific time and the update notification is triggered on my client end, however nothing happens. The client package does not run or install. How can I fix this? Are there any logs or stuff that I can check to tell what's wrong?

Many Thanks


Operating Systems:

Comments 7 CommentsJump to latest comment

Sumit G's picture

How you have configure the schedule?

What is the current version of SEP?

How to upgrade Symantec Endpoint Protection clients by using Auto-Upgrade
Article:TECH96789  |  Created: 2009-01-14  |  Updated: 2012-06-04  |  Article URL


Sumit G.

Ashish-Sharma's picture


Can you share sep_inst.log

Available %TEMP%

Troubleshooting client installation failures

Article:TECH94258  |  Created: 2009-01-29  |  Updated: 2013-01-03  |  Article URL

Thanks In Advance

Ashish Sharma

Ambesh_444's picture


Please find below checklist for installing SEP 12.1 remotely.


Every OS - Windows Firewall must be Off

windows 7 and Vista - User Account control(UAC) must be off

Every OS - C$ and Admin $ must be shared

Every OS - Port 139 and 445 must be open

Windows XP - disable simple file sharing

Vista, Win 7 and 2008 - Disable File sharing Wizard


Artical for Remote deployment


Disable User Account Control (UAC) the Easy Way on Win 7 or Vista


Disable File sharing Wizard



Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

rs_cert's picture

Check the article

How to Deploy Symantec Endpoint Protection to your client computers using the Migration and Deployment Wizard.
Article:TECH102907  |  Created: 2007-01-14  |  Updated: 2013-01-08  |  Article URL
SebastianZ's picture

If you right-click one of the affected clients in the SEPM console and look at the properties - what status do you see under:

- deployments status

- deployment message

Any indication that the client has rejected the installation package?

Can you double check if the correct 32/64bit version of package is assigned? and the correct language installation package as well?

SameerU's picture


Please post the SEP_Install logs


Rafeeq's picture

check this document

AutoUpgrade fails when upgrading clients from 11.x to 12.1; Application and Device Control is enabled