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SEP Client remove to other group by automacticly

  • 1.  SEP Client remove to other group by automacticly

    Posted Feb 15, 2014 02:05 AM

    Hello everybody
    Please help me this case.
    My company used SEP 11.x and create 03 group (A,B,C) . Sometimes all Client of group A move to default group by automatic. I do not what reason ? I make sure password of admin hold me alone by me..!
    Please help me this case
    Thanks/Phamduyus



  • 2.  RE: SEP Client remove to other group by automacticly

    Posted Feb 15, 2014 02:40 AM

    See this

    The clients move automatically to other groups

     

    Article:TECH98339  |  Created: 2009-01-30  |  Updated: 2010-01-15  |  Article URL http://www.symantec.com/docs/TECH98339

     



  • 3.  RE: SEP Client remove to other group by automacticly

    Broadcom Employee
    Posted Feb 15, 2014 02:42 AM

    are there clients in user mode?

    you may want to stop group jumping by following this article

     

    The clients move automatically to other groups

    Article:TECH98339  |  Created: 2009-01-30  |  Updated: 2010-01-15  |  Article URL http://www.symantec.com/docs/TECH98339

     



  • 4.  RE: SEP Client remove to other group by automacticly

    Posted Feb 15, 2014 04:14 AM

    Client is computer mode



  • 5.  RE: SEP Client remove to other group by automacticly

    Posted Feb 15, 2014 04:59 AM

    Follow the below blog to fix the issue of client movement

    https://www-secure.symantec.com/connect/blogs/clients-move-default-group-automatically

     



  • 6.  RE: SEP Client remove to other group by automacticly

    Posted Feb 15, 2014 05:04 AM

    Check the attach article

    The SEP client reverts to the default group in the SEPM console
     
    http://www.symantec.com/docs/TECH195735
     


  • 7.  RE: SEP Client remove to other group by automacticly

    Posted Feb 15, 2014 07:43 AM

    What's the exact version of the SEP client? This was a problem in 11.0.4 and 11.0.5 so I would recommend you upgrade to the latest version of 11.x or better yet, 12.1.4



  • 8.  RE: SEP Client remove to other group by automacticly

    Broadcom Employee
    Posted Feb 15, 2014 01:29 PM

    Hi,

    Thank you for posting in Symantec community.

    I would be glad to answer your query.

    What's the SEPM & SEP client version?

    If SEPM is not on the latest version then it's suggested to upgrade to the latest version.

     



  • 9.  RE: SEP Client remove to other group by automacticly

    Posted Feb 15, 2014 11:07 PM

    Thanks chetan Savade. I'm using version 11.x

    I also intend upgrade into SEP 12.x. Please show to me detail procedure how to upgrade into SEP 12.x from 11.x without re-install SEP client ? My company have around 200 SEP client.

    Thanks/phamduyus



  • 10.  RE: SEP Client remove to other group by automacticly

    Posted Feb 15, 2014 11:13 PM

    Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)

     

    Article:TECH211821  |  Created: 2013-10-23  |  Updated: 2014-02-11  |  Article URL http://www.symantec.com/docs/TECH211821

     how to upgrade into SEP 12.x from 11.x without re-install SEP client ?

    You can used autoupgrade feature

    http://www.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature



  • 11.  RE: SEP Client remove to other group by automacticly

    Broadcom Employee
    Posted Feb 16, 2014 05:46 AM

    Hi,

    Thanks for the update.

    Firts upgrade SEPM can refer the following article:

    https://www-secure.symantec.com/connect/articles/sep-11x-sep-121-upgrade-process-graphical-overview

    http://www.symantec.com/docs/TECH211821

    Points to remember prior to upgrade

    1) Backup the database and server private key folder to stay on safer side

    2) The SEP 12.1 SEPM upgrade installer requires three times the current database size (sem5.db) if upgrading from pre-12.1 SEPM with the embedded database only. Make sure sufficient free space is available before upgrade.

    After successful SEPM upgrade plan for SEP client upgrade.

    Upgrade clients to SEP 12.1 by Auto upgrade feature

    https://www-secure.symantec.com/connect/articles/sepm-121-auto-upgrade

    Note: SEP 12.1 employs a side-by-side, replace on reboot installation strategy. Side-by-side means that new files are written to a new folder, referred to as a silo, isolated from the existing operational folder. Because the two versions are separated from each other, during a migration the older software is left running unchanged until the next reboot.

    The primary benefit of side-by-side installation and replace on reboot is that the system continues to be protected by the existing software until the new version is in operation after the reboot.

    This technique enables you to change the normal portion of the installation path during a migration, when applicable. 



  • 12.  RE: SEP Client remove to other group by automacticly
    Best Answer

    Posted Feb 17, 2014 03:26 AM

    Hi

    Please upgrade to SEP 12.1.4 as it has many fixes.

    Regards