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SEP Client Renewal Licese Key

Created: 10 Mar 2013 | 10 comments

Hi Experts,

I have renewed our client's SEP V12.1 recently. But I am not sure how to update the key that we received from Symantec for those clients. What I know is used in Symantec Endpoint Manager but they installed client version. Please guide me. Thanks a lot.

Operating Systems:

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.Brian's picture

You should have received a .slf file from Symantec licensing. You can than input this file into the SEPM. Did you not receive the file?

See this KB

Activating or importing your Symantec Endpoint Protection or Symantec Network Access Control 12.1 product license

Article:HOWTO81006  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO81006

 

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FutureZone's picture

Hi Brian81,

Thanks a lot for your advice. But I only saw standalone client installation. There is not SEPM installed and managed. Any ideas?

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.Brian's picture

Than you can follow this KB article for licensing unmanaged lcients:

Licensing an unmanaged client

Article:HOWTO81071  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO81071

 

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Chetan Savade's picture

Hi,

Generally SEPM is used to manage clients remotely. As you know we do monitor the license status using SEPM console.

I assume In this case all the clients are installed as a unman-aged clients. In that case also it's very important to install license file to comply with policies.

If machine is not licensed & if it's infected with a new threat then customer can not submit files to the Symantec for further analysis.

Licensing an unmanaged client

http://www.symantec.com/docs/HOWTO55368

Licensing enforcement rules

http://www.symantec.com/docs/HOWTO55135 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Ambesh_444's picture

Yes, Agreed with above both comment.

 

Thank& Regards,

Ambesh

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FutureZone's picture

Hello All,

Thanks a lot for your contribution and advice guidance. After reading through the article of licensing an unmanaged client, what I understood is just paste my .slf key into inbox folder. Please correct me if my understanding is wrong. Scenario is that this small office have 3 SEP client license purchased and now renewed. But I only got one .slf key from Symantec. So I assume I can use/paste same license key .slf file into all three unmanage clients' should be fine?

 

Rgds, 

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.Brian's picture

Yes, go ahead and copy them into the Inbox folder on each client

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Abhijeet Kakade's picture

Helllo Furture Zone,

 

You mentioned "This small office have 3 sep client license purchased", does that mean you ONLY have 3 computers running the Symantec Endpoint Protection v12.1 antivirus?

Also, you mentioned that the license is renewed and that you received ONLY 1 ".slf" file.

Usually when a SINGLE ".slf" goes on the SEPM (Symantec Endpoint Protection Manager) which allows the SEPM to now recognize the number of clients to manage. Usually customers will create an "Unmanaged" client installation packaage and deploy it on the remote computers. This install package will already be licensed (as it was created from a licensed SEPM)

 

Yes, you should attempt to copy the same license file in the Inbox for all the three clients. Hopefully it should work (considering your scenario with 3 client licenses purchased and now renewed).

 

If not, i have another workaround (this might involve installing the SEPM) in your network if you do not already have one. I will give you the details, once i hear back from you.

Good Luck!

Best Regards,

Abhijeet Kakade (ABHI)

Senior Principal Technical Education Consultant

Information Intelligence (Enterprise Vault, EV.cloud, Clearwell eDiscovery)

Symantec Australia

FutureZone's picture

Hi All,

Thanks again for your helps. I will go and paste .slf key into inbox folder. But 1 more question here. 1) current version is only be expired on end of Mar,2013. Can I put new .slf key into inbox anyhow?

Regarding to Abhijeet questions, yes. only 3 PCs in office and running with SEPs V12.1. In future more PCs, then will purchase more licenses for sure :). I will update again once I pasted the key and monitor after current license expired. Thank you  all.

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