Endpoint Protection

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  • 1.  SEP Client Renewal Licese Key

    Posted Mar 10, 2013 09:37 PM

    Hi Experts,

    I have renewed our client's SEP V12.1 recently. But I am not sure how to update the key that we received from Symantec for those clients. What I know is used in Symantec Endpoint Manager but they installed client version. Please guide me. Thanks a lot.



  • 2.  RE: SEP Client Renewal Licese Key

    Posted Mar 10, 2013 09:39 PM

    You should have received a .slf file from Symantec licensing. You can than input this file into the SEPM. Did you not receive the file?

    See this KB

    Activating or importing your Symantec Endpoint Protection or Symantec Network Access Control 12.1 product license

    Article:HOWTO81006  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO81006

     



  • 3.  RE: SEP Client Renewal Licese Key

    Posted Mar 10, 2013 10:06 PM

    Hi Brian81,

    Thanks a lot for your advice. But I only saw standalone client installation. There is not SEPM installed and managed. Any ideas?



  • 4.  RE: SEP Client Renewal Licese Key

    Posted Mar 10, 2013 10:13 PM

    Than you can follow this KB article for licensing unmanaged lcients:

    Licensing an unmanaged client

    Article:HOWTO81071  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO81071

     



  • 5.  RE: SEP Client Renewal Licese Key

    Broadcom Employee
    Posted Mar 11, 2013 04:32 AM

    Hi,

    Generally SEPM is used to manage clients remotely. As you know we do monitor the license status using SEPM console.

    I assume In this case all the clients are installed as a unman-aged clients. In that case also it's very important to install license file to comply with policies.

    If machine is not licensed & if it's infected with a new threat then customer can not submit files to the Symantec for further analysis.

    Licensing an unmanaged client

    http://www.symantec.com/docs/HOWTO55368

    Licensing enforcement rules

    http://www.symantec.com/docs/HOWTO55135 



  • 6.  RE: SEP Client Renewal Licese Key

    Posted Mar 11, 2013 05:19 AM

    Yes, Agreed with above both comment.



  • 7.  RE: SEP Client Renewal Licese Key

    Posted Mar 11, 2013 09:42 PM

    Hello All,

    Thanks a lot for your contribution and advice guidance. After reading through the article of licensing an unmanaged client, what I understood is just paste my .slf key into inbox folder. Please correct me if my understanding is wrong. Scenario is that this small office have 3 SEP client license purchased and now renewed. But I only got one .slf key from Symantec. So I assume I can use/paste same license key .slf file into all three unmanage clients' should be fine?

     

    Rgds, 



  • 8.  RE: SEP Client Renewal Licese Key

    Posted Mar 11, 2013 09:47 PM

    Yes, go ahead and copy them into the Inbox folder on each client



  • 9.  RE: SEP Client Renewal Licese Key

    Posted Mar 11, 2013 10:00 PM

    Helllo Furture Zone,

     

    You mentioned "This small office have 3 sep client license purchased", does that mean you ONLY have 3 computers running the Symantec Endpoint Protection v12.1 antivirus?

    Also, you mentioned that the license is renewed and that you received ONLY 1 ".slf" file.

    Usually when a SINGLE ".slf" goes on the SEPM (Symantec Endpoint Protection Manager) which allows the SEPM to now recognize the number of clients to manage. Usually customers will create an "Unmanaged" client installation packaage and deploy it on the remote computers. This install package will already be licensed (as it was created from a licensed SEPM)

     

    Yes, you should attempt to copy the same license file in the Inbox for all the three clients. Hopefully it should work (considering your scenario with 3 client licenses purchased and now renewed).

     

    If not, i have another workaround (this might involve installing the SEPM) in your network if you do not already have one. I will give you the details, once i hear back from you.

    Good Luck!



  • 10.  RE: SEP Client Renewal Licese Key

    Posted Mar 11, 2013 10:34 PM

    Hi All,

    Thanks again for your helps. I will go and paste .slf key into inbox folder. But 1 more question here. 1) current version is only be expired on end of Mar,2013. Can I put new .slf key into inbox anyhow?

    Regarding to Abhijeet questions, yes. only 3 PCs in office and running with SEPs V12.1. In future more PCs, then will purchase more licenses for sure :). I will update again once I pasted the key and monitor after current license expired. Thank you  all.



  • 11.  RE: SEP Client Renewal Licese Key

    Posted Mar 12, 2013 01:16 AM

    Yes you can put the new slf file