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s.e.p. client in status offline...

Created: 30 Apr 2012 • Updated: 23 Aug 2012 | 8 comments
n3m3sls's picture
This issue has been solved. See solution.
 
SEP Clients appears as offline status on admin console, but exist comunication at port 8014 on telnet, server certificates aren't working

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pete_4u2002's picture

can you copy working sylink.xml on this machine and check?

if it still does not can you post the sylink logs?

consoleadmin's picture

Try the attach link hope it help you

https://www-secure.symantec.com/connect/forums/offline-1

https://www-secure.symantec.com/connect/downloads/solution-doc-manage-unmanaged-system-sep-1106005

https://www-secure.symantec.com/connect/downloads/sylink-replacer

other way

If it then pls delete the hwid file from below path

Hkey_local_machine\Software\Symantec\Symantec Endpoint Protection\SMC\SYLINK\Sylink\(HardwareID)

C:\Program Files\Common Files\Symantec Shared\HWID

Start up the SMCSERVICE

Thanks.

Baljeet's picture

Do the following activity on client and Sepm serve machines:-

On SEPM server machine:-

1.    Login SEPM server console.

2.    Go to client tab.

3.    Right click on any one group and export the Sylink.xml file and save on any location.And take sylink.xml file on pen drive.

On SEP client machine:-

1.   Go to start and click on Run.

2.    Type the command (smc -stop) to stop the SEP client service.

3.    If you are define the service stop password please type the password.

4.   Go to C:\Program Files\Symantec\Symantec Endpoint Protection

5.   Paste the server exported Sylink.xml file on location and replace with old one. 

6.   Go to start and click on Run.

7.   Type the command (smc -start) to start the SEP client service.

Then check the client online status ..your client should be online.

Regard's

Baljeet Singh

9910125805

Chetan Savade's picture

Hi n3m3sls,

All the clients are offline or few of them ?

If all the clients are suddenly became offline, have you done any changes on SEPM installed OS ?

If few clients are showing offline suddenly replace sylink.xml & check.

If did not help then sylink logs can give fruitful information

Also no harm to restore server certificate if you have any.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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consoleadmin's picture

Hello- Your requirement fulfill or still pending..

Thanks.

n3m3sls's picture

the optimal solution was reintall the SEPM...

SOLUTION
sagar pansare's picture

Hi

replace sylink.xml & check

proecdure to replace sylink.xml

 Go to C:\Program Files\Symantec\Symantec Endpoint Protection

   Paste the server exported Sylink.xml file on location and replace with old one. 

   Go to start and click on Run.

   Type the command (smc -start) to start the SEP client service.

Then check the client online status ..your client should be online.