Endpoint Protection

 View Only
  • 1.  SEP Client unable to uninstall

    Posted Sep 27, 2016 02:48 AM

    Hi,

    My query is can we still uninstall SEP clinet, if we forget the uninstall password.I dont remember the password, what are the ways to recover the SEP password, there is no communication with between SEP & SEPM, also it is not a unmanged client.

    Thanks in advance.



  • 2.  RE: SEP Client unable to uninstall

    Trusted Advisor
    Posted Sep 27, 2016 05:24 AM

    You can use the CleanWipe software to uninstall it.

    https://support.symantec.com/en_US/article.HOWTO74877.html



  • 3.  RE: SEP Client unable to uninstall

    Posted Sep 27, 2016 07:14 AM

    You can use cleanwipe, it will uninstall even if its password protected



  • 4.  RE: SEP Client unable to uninstall

    Posted Sep 27, 2016 07:23 AM

    Cleanwipe.

    It's located under the Download section here:

    http://www.symantec.com/docs/TECH213385



  • 5.  RE: SEP Client unable to uninstall

    Trusted Advisor
    Posted Sep 27, 2016 07:48 AM

    Hello,

    What version of SEP 12.1 are you running?

    Cleanwipe is the best solution, if you are looking only for uninstalling of SEP client (without password)

    https://support.symantec.com/en_US/article.TECH213385.html

    OR 

    You could manually uninstall the SEP client as well. 

    https://support.symantec.com/en_US/article.tech161956.html



  • 6.  RE: SEP Client unable to uninstall

    Trusted Advisor
    Posted Sep 27, 2016 07:59 AM

    FYI - these three threads you posted - they are for older version of SEP client - these workarounds no longer works now due to tamper control and you no longer can stop/start the service.

    Thought I'd let you know.



  • 7.  RE: SEP Client unable to uninstall

    Trusted Advisor
    Posted Sep 27, 2016 08:08 AM

    Thanks Tony.

    Unfortunately, _shk haven't specified the SEP 12.1 version.



  • 8.  RE: SEP Client unable to uninstall

    Posted Sep 27, 2016 01:16 PM

    I have lastest version SEP 12.1.6....



  • 9.  RE: SEP Client unable to uninstall

    Posted Sep 27, 2016 01:24 PM

    If you have the latest version of cleanwipe, you should be fine. It will do the removal, even with a password in place.



  • 10.  RE: SEP Client unable to uninstall

    Posted Sep 27, 2016 02:58 PM

    Thank you all for your kind support....You guys are always helpful....thanks again.... :)



  • 11.  RE: SEP Client unable to uninstall

    Posted Sep 27, 2016 02:59 PM

    You're welcome.