Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first.
Support Support - http://www.symantec.com/support/contact_techsupp_static.jsp
If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.
Methods for uninstalling Symantec Endpoint Protection
Manual uninstallation documents for Symantec Client Security products
Secondly, Check these Articles:
How to get the CleanWipe tool (Endpoint Removal)
https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal
You may need to contact Symantec Technical Support and create a case for Latest CleanWipe Tool.
Check these Steps below:
How to create a new case in MySymantec
http://www.symantec.com/business/support/index?page=content&id=TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
- United States: https://support.broadcom.com (407-357-7600 from outside the United States)
- Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
- United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_t...
Hope that helps!!