Endpoint Protection

Hello,

we are testing deploying a custom package (users currently have SAV 10.1.4 installed and we are pushing custom SEP 11.0.5) - with the silent install it goes fine, even with Outlook open, but users get the following message from Outlook:

"The Add-in "Symantec Antivirus 10.1" (C:\Program Files\Symantec AntiVirus\vpmsece4.dll) cannot be loaded and has been disabled by Outlook.  Please Contact the Add-in manufacturer for an update.  If no update is available, please uninstall the Add-in.

Any ideas how you are got around this - we want to deploy while users are logged on, but dont want the above message appearing.  Anyway to supress message, remove plug in first (GPO??), or remove the feature from old SAV 10.1.4 server?  Seems SEP is removing SAV fine, but Oulook is complaining the dll is not there anymore.

Don;t want this appearing, not sure a reboot gets rids of message either!

Anyone else encountered this?

Thanks

You can remove the extend.dat file located in %userprofile%\local settings\application data\microsoft\outlook
In that file there can be an reference  to the old add-in vpmsece4.dll
When deleting it Outlook will recreate the extend.dat file with correct references to the currently used add-ins.

Error: "The add-in 'C:\program files\Symantec Antivirus\vpmsece4.dll' could not be installed..."

 
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121314073048

Thanks, but dont want users to have to go into outlook to remove themseves!


Hoping to deploy during working hours without impacting users.

Anyone else go around this - will probably be unacceptable for customer to have to manually touch 6000 machines.

Might help
http://www.homidoit.com/?p=36 

There is a utlity called SavPluginUtil.exe , if you run it one the machine it will remove outlook plugin from the machine.

But you  need to find a way how to run this exe locally on all the machines.