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SEP client version 12 rollbacks during installation with the following sep_inst.log

Created: 04 Nov 2012 | 10 comments

shahram.dehghani

Dears

Hi

On one of out network important computers Symantec Endpoint Protection was damaged so the support team unistalled SEP to install again.

I want to install SEP on a Windows 7 x64 but it rollbacks with the attached log.

I have run the cleanwipe utility but again installation rollbacks.

I have attached the sepm_inst.log to this forum.

It is good to mention that the computer is very important and i cannot change the support team cannot change the Windows.

Would you please kindly help to resolve the issue?

SEP_INST.rar

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Agents, Basics, Case Study, Compatibility, Configuring, Documentation, Error messages, Installing, Tip/How to, Training, Troubleshooting, Uninstall

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Brian81 Trusted Advisor

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

Have you tried running cleanwipe? See thread on obtaining it:

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

SEP Knowledge Base

Endpoint SWAT

shahram.dehghani

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

Brian,

Actually i have tried Cleanwipe for about three times but again SEP client roll backs.

Ashish-Sharma

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

HI,

Try to use Cleanwipe tool and restart server after install sep client.

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

http://www.symantec.com/business/support/index?page=content&id=TECH170259

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

shahram.dehghani

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

Hi Ashish,

I have tried cleanwipe for about three times but again SEP Client rollbacks.

Thank you for giving a good link ,but it is good to mention that i am using Windows 7 X64 and in the document in the environment part the document is for Windows Server 2003 SP2 (32BIT)

Simpson Homer Symantec Employee

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

Agree with the above mentioned comments. Contact tech support and get the clean wipe uitlity, make sure that you read its DISCLAIMER before you use the same and then try to re-install the SEP client.

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Customer Care Contact Numbers for Licensing Issues:-

http://www.symantec.com/support/assistance_care.jsp

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

shahram.dehghani

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

Dear Simpson,

Hi

I have used Cleanwipe utility for about three times but it rollbacks again.

I was wondering we were free of Rollback issue from version 11.6300 ,but it seems that the issue has come back again.... .

Simpson Homer Symantec Employee

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

Why don't you try the manual clean up and see if that helps, I'm sure its nothing but a registry key problem.

How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit

http://www.symantec.com/business/support/index?page=content&id=TECH102286

How to manually uninstall Symantec Endpoint Protection Manager 12.1 on all Windows operating systems

http://www.symantec.com/business/support/index?page=content&id=TECH163684

Manual uninstall documents for Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=TECH96924

Ashish-Sharma

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

HI,

Try to install first Live update and after you can install sep client

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Simpson Homer Symantec Employee

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

FYI: As what is mentioned by Ashish that could only be done for verion 11.0 and not for 12.1.

Ashish-Sharma

SEP client version 12 rollbacks during installation with the following sep_inst.log - Comment:04 Nov 2012 : Link

Hi,

Think this is possible

Create a x64BIT .msi package and use it onto the client machine. Install the LUSetup.exe first followed by .msi installer.

Check this thread

https://www-secure.symantec.com/connect/forums/create-single-exe-file-package

SEP Installation Rollback on Windows 7, Windows Vista, Windows 2008

http://www.symantec.com/connect/articles/sep-installation-rollback-windows-7-windows-vista-windows-2008

Check this thread

http://www.symantec.com/connect/forums/sep-121-client-installation-failure

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents