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SEP client version 12 rollbacks during installation with the following sep_inst.log

  • 1.  SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 04, 2012 02:11 PM
      |   view attached

    Dears

    Hi

    On one of out network important computers Symantec Endpoint Protection was damaged so the support team unistalled SEP to install again.

    I want to install SEP on a Windows 7 x64 but it rollbacks with the attached log.

    I have run the cleanwipe utility but again installation rollbacks.

    I have attached the sepm_inst.log to this forum.

    It is good to mention that the computer is very important and i cannot change the support team cannot change the Windows.

    Would you please kindly help to resolve the issue?

    Attachment(s)

    rar
    SEP_INST.rar   139 KB 1 version


  • 2.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 04, 2012 05:50 PM

    Have you tried running cleanwipe? See thread on obtaining it:

    https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

     



  • 3.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 04, 2012 08:58 PM

    HI,

    Try to use Cleanwipe tool and restart server after install sep client.

    Symantec Endpoint Protection 12.1 client install rolls back, returning 1603
     


  • 4.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 05, 2012 12:00 AM

    Brian,

    Actually i have tried Cleanwipe for about three times but again SEP client roll backs.

     



  • 5.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 05, 2012 12:01 AM

    Agree with the above mentioned comments. Contact tech support and get the clean wipe uitlity, make sure that you read its DISCLAIMER before you use the same and then try to re-install the SEP client.

     

     

     

    Phone numbers to contact Tech Support:-

     

    Regional Support Telephone Numbers:
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    India: Toll-Free 000 800 4401 456 directly

    IDD call: +61 2 8220 7111

     

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

     

    Customer Care Contact Numbers for Licensing Issues:-

    http://www.symantec.com/support/assistance_care.jsp

     

     

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

     



  • 6.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 05, 2012 12:04 AM

    Hi Ashish,

    I have tried cleanwipe for about three times but again SEP Client rollbacks.

    Thank you for giving a good link ,but it is good to mention that i am using Windows 7 X64 and in the document in the environment part the document is for Windows Server 2003 SP2 (32BIT)



  • 7.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 05, 2012 12:07 AM

    Dear Simpson,

    Hi

    I have used Cleanwipe utility for about three times but it rollbacks again.

    I was wondering we were free of Rollback issue from version 11.6300 ,but it seems that the issue has come back again.... .



  • 8.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 05, 2012 12:22 AM

    Why don't you try the manual clean up and see if that helps, I'm sure its nothing but a registry key problem.

     

    How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit

     
     

    How to manually uninstall Symantec Endpoint Protection Manager 12.1 on all Windows operating systems

     
     

    Manual uninstall documents for Symantec Endpoint Protection

     

     



  • 9.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 05, 2012 12:25 AM

    HI,

    Try to install first Live update and after you can install sep client



  • 10.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 05, 2012 12:37 AM

    FYI: As what is mentioned by Ashish that could only be done for verion 11.0 and not for 12.1.



  • 11.  RE: SEP client version 12 rollbacks during installation with the following sep_inst.log

    Posted Nov 05, 2012 12:51 AM

    Hi,

    Think this is possible

    Create a x64BIT .msi package and use it onto the client machine. Install the LUSetup.exe first followed by .msi installer.

    Check this thread

    https://www-secure.symantec.com/connect/forums/create-single-exe-file-package

     

    SEP Installation Rollback on Windows 7, Windows Vista, Windows 2008

    http://www.symantec.com/connect/articles/sep-installation-rollback-windows-7-windows-vista-windows-2008

    Check this thread

    http://www.symantec.com/connect/forums/sep-121-client-installation-failure