Endpoint Protection

Hi Support,

We need help in SEP client. I have a SEP 12.1 RU1 client machine. I am using VPN connection on SEP client to connect client to other location. But my VPN connection disconnect every four hours. I had also check network traffic and packet log but there is not show any block information. After that i had also disabled SEP client firewall and exculde local IP address on intrusen prevesion. But the problem still not resolved.

If I removed SEP from client then VPN is working fine.................Please help me.....

Hi Baljeet,

You mean to say after disabling the Firewall (NTP) component of SEP,  VPN connection disconnects every four hours without droping any logs?

Did you tried checking the network Logs using any othe utilities.

Try this:

Remove/uninstall Network Threat Protection from that machine and leave the other components as it is.

Ajit,

I am also remove network threat protection but VPN still disconnect every 4 hour.....It is not showing log detail......

Can you post your VPN connection/disconnection log.....

ok i will tray,,,,

Disable Proactive Threat Protection and check the result.

Check the SONAR threat log to see if it may be blocking it.

Symantec Endpoint Protection 12.1: VPN client is identified as a potential risk by SONAR

http://www.symantec.com/docs/TECH162189

Hi

What are the components install at the client side

Regards

Hi

Are there any firewall policies over the lan network

Regards

No, There is not any firewall policy, My Macfee AV client is working fine with VPN connection.

Hi

Can you try upgrading to SEP 12.1 RU2 MP1

Regards

yes , I am also installed SEP 12.1.RU2

Hi

Please upgrade to SEP 12.1 RU2 MP1

Regards