Endpoint Protection

We have a Windows 2008 R2 64bit Server that we have just set up. Currently it has Backup Exec and System Recovery installed. We are trying to install the SEP client to the machine via remote push and as a installation package without any luck. The installation starts and runs and then just "finishes" without a prompt to restart the machine. When you search for the client it is not installed. In the event log it only states that msi installation has failed. There is also the following event:

can you pass on the sep_inst.log ? This is located at %temp% folder

Here you go

Attachment(s)

SEP_INST_71.txt   3.28 MB 1 version

the log shows install failed with error code 1603, have you disabled UAC on the machine?

Can you locally try to install SEP and let know if the issue is fixed?

Also note if there is earklier version of symantec disable the tamper protection before upgrading.

UAC is disabled yes and we have tried to install it locally too. It's not an upgrade but a completely clean install

Hi,

There is known issue for Server 2008 64 bit & windows 7 64 bit. If you are using SEP 11.x product.  

I will suggest try following steps & let me know.

1. Open services.msc and go to properties of the "Symantec Endpoint Protection Manager" Service

2. Click on the Logon tab and click on "This account"

3. Enter the Administrator credentials

4.Click on OK and restart the SEPM service

5. Now login to the SEPM console and Deploy it using the "Find Unmanaged computers" .

Check following threads

https://www-secure.symantec.com/connect/forums/client-deployment-failed#comment-528327

https://www-secure.symantec.com/connect/forums/uknown-computers-after-moving-sepm-new-server#comment-5511161

I hope it will help you !!!

From the logs, it is SEP 12.1 and it's client

Hi Chetan,

The problem is not SEPM but the client

Hello,

Here are the Observations:

MSI (s) (40:E8) [07:44:33:901]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIC3B0.tmp, Entrypoint: ShowServiceProgress
ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (40:38) [07:45:35:662]: User policy value 'DisableRollback' is 0
MSI (s) (40:38) [07:45:35:662]: Machine policy value 'DisableRollback' is 0
Action ended 07:45:35: InstallFinalize. Return value 3.

MSI (s) (40:38) [07:47:58:922]: No System Restore sequence number for this installation.
MSI (s) (40:38) [07:47:58:922]: Unlocking Server
MSI (s) (40:38) [07:47:58:969]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 07:47:58: INSTALL. Return value 3.

Check this Thread (Almost the same Issue): 

https://www-secure.symantec.com/connect/forums/sep-121-client-installation-failure

Hope that helps!!

i am still having problems trying to install to this machine! No matter what I try!

Hello,

Try Creating a custom setting under the “Client Install Settings” options to not use “Add the program to the Start Menu”, leave this unchecked.

OR / AND

Deploy a client install package with "Remove all previous logs and policies, and reset the client-server communications settings".

http://www.symantec.com/docs/TECH165801

If the install is successful, manually create the shortcut on the desktop that points SymCorpUI.exe.

Hope that helps!!

Hi,

As per your comment " We are trying to install the SEP client to the machine via remote push and as a installation package without any luck"

You are trying to deploy SEP client from SEPM (Server 2008 machine)  ?

If yes, do the changes as suggested above & share the result.

Will give it a try and let you know

Still having no luck installing SEP on the server. I have gone through everyones suggestions again and none work.

I have problem on the firewall setup. My windows xp clients can not connect to novell 3.12 server if the firewall is enable, but if the firewall is disable the winXp clients work and connected. any body want to advised me on this case? Would appreciated for any response!

Thanks,

Stepanus