Endpoint Protection

 View Only
Back to discussions
Expand all | Collapse all

SEP clients are not reporting correctly their status to SEPM (defs updated on the client GUI, defs out-of-date in the console)

  • 1.  SEP clients are not reporting correctly their status to SEPM (defs updated on the client GUI, defs out-of-date in the console)

    Broadcom Employee
    Posted Jul 27, 2012 01:35 AM

    Problem:

    Suddenly SEP clients stop reporting their status in a proper way (i.e. virus definition, Firewall/Auto-protect status are incorrect whereas Last Check-in value is properly updated).

    Error:

    No error in any logs

    Environment:

    SEP 11.0.6 RU6 MP3 installed on Windows XP SP2/SP3.

    Cause:

    There is a GPO applied to these clients which is monitoring "Symantec Antivirus" service (rtvscan.exe). The latter is then not able to report correct information to the main SEP process (smc.exe) which is in charge of status reporting.

    Solution:

    Remove impacting GPO then restart client machines.

    Reference: http://www.symantec.com/docs/TECH162477



  • 2.  RE: SEP clients are not reporting correctly their status to SEPM (defs updated on the client GUI, defs out-of-date in the console)

    Posted Jul 27, 2012 02:52 AM

    Thanks for sharing the knowledge



  • 3.  RE: SEP clients are not reporting correctly their status to SEPM (defs updated on the client GUI, defs out-of-date in the console)

    Posted Jul 31, 2012 06:01 AM

    Special thank's, you saved my hollydays with this post !

     

    Regards