Endpoint Protection

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  • 1.  SEP clients are not updating from SEPM Server

    Posted Oct 06, 2014 11:42 AM

    My SEPM Server is updating and is communicating to the clients. When I logon to a client is shows up with the ‘yellow dot’ in the system tray. I cannot get the client to update.



  • 2.  RE: SEP clients are not updating from SEPM Server
    Best Answer

    Posted Oct 06, 2014 12:25 PM

    How many system having problem ? Does any GUP available between sep client and server ?

     

    Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

    Article:TECH166923  | Created: 2011-08-10  | Updated: 2014-04-28  | Article URL http://www.symantec.com/docs/TECH166923

    Troubleshooting Client Communication with SEPM

    Article:TECH95789  | Created: 2009-01-26  | Updated: 2012-01-03  | Article URL http://www.symantec.com/docs/TECH95789

    Troubleshooting Out-of-date Definitions on Clients (Part 1)

    http://www.symantec.com/tv/allvideos/details.jsp?vid=2236084589001

    Troubleshooting Out-of-date Definitions on Clients (Part 2)

    http://www.symantec.com/tv/allvideos/details.jsp?vid=2236084558001



  • 3.  RE: SEP clients are not updating from SEPM Server

    Posted Oct 06, 2014 12:28 PM

    Enable sylink logging and post the log here for review. Also run symhelp to see what it shows in terms of error messages.



  • 4.  RE: SEP clients are not updating from SEPM Server
    Best Answer

    Posted Oct 07, 2014 01:42 AM

    You can run the symhelp tool in SEPM and in one sep client to know the issue.

    Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

    Article:TECH170752  |  Created: 2011-09-29  |  Updated: 2014-10-01  |  Article URL http://www.symantec.com/docs/TECH170752


  • 5.  RE: SEP clients are not updating from SEPM Server

    Trusted Advisor
    Posted Dec 08, 2014 01:45 PM

    Requesting split solution here as user has abandoned post. Thanks everyone.