Endpoint Protection

Hello all,

We are a small company using SEP 11.0.6005.562, which was installed and running correctly in a workgroup environment of 8-10 machines. Due to a change in inventory software we are switching from a workgroup to a domain. Here's where my issue begins. SEPM installed on the new server (SBS 2011 Essentials) without issue. I uninstall the previous client on my 32-bit XP machine. When I use the "Find Unmanaged Computers" tool, XP machines appear as "Unmanaged" and Vista/Win7 machines appear as "Unknown." From this tool I install the client software remotely to my machine. The "Find Unmanaged Computers" tool reports a successful installation, but the client machine never appears in the Client view and if I run the "Find Unmanaged Computers" tool again the client still appears as "Unmanaged". If I try to manually add my machine to the Client view, it says that "clients have not yet connected to the server." It seems to me that if I can remotely install the client, then it should appear in the SEPM and I should be able to update definitions on the client. What am I missing?

Thanks in advance.

Hello,

Please try below steps, 

How to point Symantec Endpoint Protection(SEP) clients to a new Symantec Endpoint Protection Manager after you have either uninstalled, are going to decommission or replace the Existing Primary Symantec Endpoint Protection Manager (SEPM).

http://www.symantec.com/business/support/index?page=content&id=TECH92556

Please check out the below document,

Using the "SylinkReplacer" Utility

 http://www.symantec.com/docs/TECH105211

Please call Symantec tech support to get sylinkReplacer Utility

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hello,

Windows 2011 SBS Server has a Windows Firewall.

You could either Turn off the Windows Firewall OR create port Exception for the SEP 11. Here is an Article:

Which Communication Ports does Symantec Endpoint Protection 11.0 use?

http://www.symantec.com/docs/TECH102416

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

Again, SBS 2011 is definitely supported with SEP 11 RU5 and above:

Support for Symantec Endpoint Protection and Windows Small Business Server 2011

http://www.symantec.com/docs/TECH156294

Here is another recommended article as well:

Best Practices documents for Symantec Endpoint Protection 11.0 on Microsoft Small Business Server

http://www.symantec.com/docs/TECH104584

Hope that helps!!

Hi,

For some reason packages are not able to deploy on clients.

Best way would be to check SEP_Inst.log , file will find at %temp% directory.

Log may tell us what causing such issue.

However for testing purpose try to deploy package locally on machine instead of remote deploy.

Check after deploying package locally it's being managed or not ?

Thanks for the help. The information in the first article seems to be the ticket. My XP machines are updating seem to be communicating well now. I have figured out my issues with the Vista/Win7 machines... apparently whomever procured these machines, got the Home Premium versions of Windows which do not have the capability of joining a domain. But I have managed to get the clients up and running on these machines.

Thanks, again.