Video Screencast Help

SEP clients not visible on SEPM

Created: 18 Oct 2013 • Updated: 23 Oct 2013 | 12 comments
Dhanushka's picture
This issue has been solved. See solution.

 

Hello All

We have added SEP SBE 12.1.1 clients to a new 12.1.3  SBE SEPM.

Pushed the client communication package via SEPM and all clients (over 50) except 3 clients are not visible on SEPM.

Logged into each of the 3 clients and all 3 clients are communicating with SEPM and even got updated to 12.1.3 when upgrade command was issued via SEPM.

Can anyone think of a reason?

Thanks

Dhanushka

Operating Systems:

Comments 12 CommentsJump to latest comment

.Brian's picture

Do they show up in a search?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

James007's picture

Does sep client showing green dot ?

 

Try to folow this articles

Duplicate Hardware IDs result in only one client showing up in the Symantec Endpoint Protection Manager for multiple systems

 

Article:TECH97626  |  Created: 2009-01-20  |  Updated: 2013-08-28  |  Article URL http://www.symantec.com/docs/TECH97626

 

SOLUTION
Mithun Sanghavi's picture

Hello,

I would appreciate if you could please upload us the sylink.log from the client machines which are not reporting to the SEPM.

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

In case, you are running SEPM 12.1 RU2 and above, check this Article:

Restoring client-server communications with Communication Update Package Deployment

http://www.symantec.com/docs/HOWTO81109

You could also use the SylinkReplacer Utility for SEP 12.1.

SylinkReplacer for SEP 12.1 is only available with Symantec Technical Support Team.

Create a case with with Symantec Technical Support Team.

How to create a new case in MySupport http://www.symantec.com/docs/TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000
 
Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Dhanushka's picture

No those 3 computers can not be searched.

.Brian's picture

Enable sylink logging and post log here

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Dhanushka's picture

Hi James

Yes the clients are showing a green dot.

 

Dhanushka's picture

Contacted the users and awaiting a responce.Will post the log as soon as possible.

Dhanushka's picture

Hello Mithun/Brian

 

Attached is the sylink debug log.

 

Update:log removed.see the reply below

 

Dhanushka

Dhanushka's picture

Hello

 

Tested using the KB posted by james and it worked on one pc.Will monitor the state and if no further issues detected will do the same on the other machines as well.

 

Dhanushka

James007's picture

HI Dhanushka,

Do you need more further assistance?

Dhanushka's picture

Only managed to check this on few of the clients but on all of those  once the actions performed as per  the KB which James posted  the issue got resolved and SEP is getting displayed on SEPM.

Thanks to everyone who helped on this matter and a special thanks to james.

Regards

Dhanushka

.Brian's picture

Thanks for following up.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.