Hello,
Upon checking your sylink.log, we found the following Errors:
07/24 12:46:09.195 [4056] 12:46:9=>Send HTTP REQUEST
07/24 12:46:39.181 [4056] AH: (InetWaiting) time out. Timeout period: 30000
07/24 12:46:39.181 [4056] Throw Internet Exception, Error Code=9;Internet Session Timeout
07/24 12:46:39.181 [4056] CInternetException: <GetIndexFileRequest:>: The storage control block address is invalid.
07/24 12:47:10.205 [4056] 12:47:10=>Send HTTP REQUEST
07/24 12:47:10.225 [4056] 12:47:10=>HTTP REQUEST sent
07/24 12:47:10.225 [4056] <GetIndexFileRequest:>SMS return=404
07/24 12:47:10.225 [4056] <ParseHTTPStatusCode:>404=>404 Not Found
07/24 12:47:10.232 [4056] HTTP returns status code=404
07/24 12:47:10.232 [4056] <GetIndexFileRequest:>RECEIVE STAGE COMPLETED
07/24 12:47:10.232 [4056] <GetIndexFileRequest:>COMPLETED
07/24 12:47:10.232 [4056] <IndexHeartbeatProc>GetIndexFile handling status: 404
07/24 12:47:10.232 [4056] <IndexHeartbeatProc>Switch Server flag=1
07/24 12:47:10.234 [4056] HEARTBEAT: Check Point 5.1
07/24 12:47:10.234 [4056] <ScheduleNextUpdate>new scheduled heartbeat=512 seconds
07/24 12:47:10.734 [4056] 12:47:10=>Send HTTP REQUEST
07/24 12:47:10.754 [4056] 12:47:10=>HTTP REQUEST sent
07/24 12:47:10.754 [4056] <GetIndexFileRequest:>SMS return=404
07/24 12:47:10.754 [4056] <ParseHTTPStatusCode:>404=>404 Not Found
07/24 12:47:10.754 [4056] HTTP returns status code=404
07/24 12:47:10.754 [4056] <GetIndexFileRequest:>RECEIVE STAGE COMPLETED
07/24 12:47:10.754 [4056] <GetIndexFileRequest:>COMPLETED
07/24 12:47:10.754 [4056] <IndexHeartbeatProc>GetIndexFile handling status: 404
Could you check if there is a Proxy on the Environment?
If yes, make sure you have proper exceptions created.
Could you check if the ports in conf.properties and httpd.conf are mismatching. (Port may be configured incorrect)
You can find -
conf.properties - C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tomcat\etc\conf.properties
httpd.conf - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\conf
conf.properties:
scm.webserver.http.port=8014
scm.iis.http.defaultsite=0
httpd.conf:
Listen 80
If yes, could you try following the steps below:
1. Go to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tomcat\etc\conf.properties
2. Edit conf.properties
3. Replace "scm.webserver.http.port=8014" by "scm.webserver.http.port=80"
4. Delete "scm.iis.http.defaultsite=0"
5. Save changes
6. Restart Symantec Endpoint Protection Manager and Symantec Endpoint Protection Manager Webserver services
Hope that helps!!