SEP Cloud update issued 9-12-2012 causing issue on XP workstations
We have many of our clients calling in because of the SEP.cloud update that went out 9-12 to 9-13 this week. The SEP cloud update requests that the client reboot their computer after the update. When their computer comes back up, they get a pop-up which continuously comes up that says a file is missing. Our phone is ringing of the hook. With some clients we are able to have them move the pop-up message to one corner of their screen and keep working, others, we are having to uninstall SEP cloud, reinstall SEP cloud and tell them not to reboot their computers.
We've opened a case with SEP. cloud and they say that it has be escalated to development... that was yesterday. Unfortunately, we are losing money in the mean time having to uninstall and reinstall SEP cloud and explain to the clients that we are working with Symantec to get the issue resolved. This issue hasn't happened on Windows 7 computers yet.
The error is "An installation package for the product Symantec.cloud - Cloud.Agent cannot be found. Try the installation again using a valid copy of the installation package 'Symantec Hosted Services' - Platform.Agent.msi
Does anyone have a good workaround?