Have you restart SEPM service ?

How much disk space available in server ?

Yes Restarted but still same issue

297 GB is free disk sapce

but no luck still same events showing and clienst are going OFFLINE ..

Faulting application name: httpd.exe, version: 2.4.6.153, time stamp: 0x539e89a7
Faulting module name: libaprutil-1.dll, version: 1.5.2.153, time stamp: 0x539e8a5b
Exception code: 0xc0000005
Fault offset: 0x00001019
Faulting process id: 0x25f4
Faulting application start time: 0x01d02cac6ba00be1
Faulting application path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\httpd.exe
Faulting module path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\libaprutil-1.dll
Report Id: d075c4e0-98a1-11e4-9519-00505684006b

Yes clients will start reporting back after few seconds and afetr few hrs again same issue.

free disk sapce is 297 GB

attached SCM-SERVER0 log

Attachment(s)

scm-server-0_50.zip   464 KB 1 version

please help me to resolve this issue

Try to repair SEPM ?

See same issue

http://www.symantec.com/connect/forums/faulting-application-name-httpdexe-need-help

http://www.symantec.com/connect/forums/symantec-endpoint-protection-manager-service-starts-and-stops-inmediately

no luck after performing this activities.

Run the symhelp tool on the sepm as well:

http://www.symantec.com/docs/TECH170752

Have you repair SEPM ?

Currently all client are offline or online ? Database services are runinng started or not ?

as per log find below error

com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000

See this http://www.symantec.com/business/support/index?page=content&id=TECH140619

If above repair and articles not working you can perform disaster recovery process

Disaster recovery best practices for Symantec Endpoint Protection 12.1

pls help me to claim my order last november 19 the PC CLEAN UP...this is my firat time to  purchase and renew my norton security

Attaching symhelp.

Attachment(s)

2015-01-12__15-51-18.rar   29.96 MB 1 version

Cound not find anything relevant from scm-server0.log  as this is a intermittent issue, 

I would like you to configure the Server Access Log in Apache, then post it when the issue acutally happens, we can sort it by time and see why they wont talk to SEPM

We are also facing same issue in our environment.

Faulting application name: httpd.exe, version: 2.4.6.153, time stamp: 0x539e89a7
Faulting module name: libaprutil-1.dll, version: 1.5.2.153, time stamp: 0x539e8a5b
Exception code: 0xc0000005
Fault offset: 0x00001014
Faulting process id: 0x2814
Faulting application start time: 0x01d066affc823a72
Faulting application path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\httpd.exe
Faulting module path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\libaprutil-1.dll
Report Id: f6f0eeca-d2a5-11e4-80f4-f0921c000db4
Faulting package full name: 
Faulting package-relative application ID: 

SEPM - 12.1.5

SQL Database.

Open a case wth Symantec Support. The issue is fixed in SEPM RU6

Kindly find the below details..

Apache process crashes, clients reporting offline after SEPM upgrade

FIX ID: 3680595, 3682969, 3721675 

Symptom: In environments with large numbers of content definition downloads, httpd.exe crashes.

Solution: Fixed the logic in the high-performance file download routines for Symantec Endpoint Protection Manager’s httpd.exe implementation.

Note:- Symantec Technical Engineer will provide workaround

Hi Ramji,

Could you pls share us the workaround for the above issue.

Hi Kannan,

Sorry !!! i am still waiting from Symantec Dev team.

Hi Kannan,

Any updates on your support case.

Hi Kannan,

Please find below the steps as suggested by Symantec Support.

1) Stop SEPM services
 
2) Go to %SEPM%\Apache\bin
 
3) Backup following files: libaprutil-1.dll, libapr-1.dll, libhttpd.dll
 
4) Extract and copy the following files attached to this email to %SEPM%\Apache\bin
 
libapr-1.dll
libaprutil-1.dll
libhttpd.dll
 
5) Fix the log rotation issue by editing %SEPM%\Apache\conf\httpd.conf file
Find the following line:
ErrorLog "|| bin/......
Replace with:
ErrorLog "|| bin/rotatelogs.exe -n 2 logs/error.log 100M"
 
6) Start SEPM service

Attachment(s)

httpd binaries.zip   320 KB 1 version

Hi Ramji,

Thanks for the information Let me check and update you the status.

Hi Ramji,

Thanks a lot!!! Fix worked for us.Past 3 days there is no http.exe crash log.

Welcome Kannan,

Mark As solution and close the thread.