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SEP console will not install SEP package to windows 7 computer

Updated: 21 May 2010 | 5 comments
RB Smith's picture
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This issue has been solved. See solution.

Im using the console to first find my windows 7 machine. I used the computer name. After searching, I see two Unknown Computers. One is the computer name the other is the ip of the same computer. so I have two listings for the same computer. Ok.

On the windows 7 client made sure that the domain settings in network and sharing had file and print sharing turned on. I'm I missing something on the client? Normally when I do this with xp machines they come up as unmanged computers and am able to push client package. Typically if I forget to check file and print sharing on the xp computer it will show up as unknown computer. I think I'm missing something on the Windows 7 box to let it talk to the SEP console. Any help would be appreciated.

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Rafeeq's picture
10
Mar
2010
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hi

you need to follow this document 

Symantec Endpoint Protection: Preparing computers that run Windows Vista for remote client deployment

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007091021513648

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

RB Smith's picture
10
Mar
2010
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i did the above steps and it

i did the above steps and it said Deployment status successful in the console  but the windows 7 client never got the 64 bit package. It is 64 bit Windows 7 machine. Not sure that matters

Vikram Kumar-SAV to SEP's picture
10
Mar
2010
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 Try running the package

 Try running the package locally. from WIndow7 client from C:\Temp\Clt-Inst\Setup.exe

if the package is deployed it should be copied in tht directory.

Rafeeq's picture
10
Mar
2010
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hi

make sure you are pushing out the 64 bit package , not the 32bit from the console.
if it fails again try to run it locally,
check the log file located in
start-run-%temp%
sep_inst.log
post it here 

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

RB Smith's picture
10
Mar
2010
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got it. i guess rebooting and

got it. i guess rebooting and trying again worked. thanks