Endpoint Protection

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  • 1.  SEP crashing IE?

    Posted Feb 21, 2015 05:04 PM

    I had a report from a user who said IE was crashing. After doing some troubleshooting and removing SEP all seems back to normal. Can anyone provide some insight? I have logs if needed. Thanks.

    SEP 12.1.1

    Windows 7/IE11



  • 2.  RE: SEP crashing IE?
    Best Answer

    Posted Feb 21, 2015 05:07 PM

    Known issue. Just run LiveUpdate to update your definitions.

    Similar thread here:

    https://www-secure.symantec.com/connect/forums/ie11-crashing-related-sep-update-symantec-endpoint-protection-12

    Symantec Security Response blog about it here:

    https://www-secure.symantec.com/connect/blogs/corrupt-ips-definition-package-impacted-internet-explorer-11



  • 3.  RE: SEP crashing IE?

    Posted Feb 21, 2015 06:22 PM

    Had the user run liveupdate and looks like it fixed it. Glad this was figured out now instead of Monday morning when the work force is in.



  • 4.  RE: SEP crashing IE?

    Posted Feb 21, 2015 06:36 PM

    good deal :)