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SEP deployment failed

Created: 16 Jan 2013 • Updated: 21 Jan 2013 | 10 comments
This issue has been solved. See solution.

Hi,

I pushed SEP 12 to on Win XP system's but all XP system's refused to communicate with  SEPM.

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Ashish-Sharma's picture

HI,

Can you post SEP_INST.log?

Check this thread

https://www-secure.symantec.com/connect/forums/una...

 

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

 

Artical for Remote deployment

http://www.symantec.com/business/support/index?page=content&id=HOWTO26649

 

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

Hello,

Please find the below article I hope it will be help you.

https://www-secure.symantec.com/connect/forums/i-p...

 

  

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

SOLUTION
.Brian's picture

The client did install though, correct?

Do you have any intermediary device blocking port 8014?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Could you please let us know on what OS is the SEPM server installed??

Is it Windows XP / Windows 2003 / Windows 2008?

How are you trying to deploy the package? Is it from the Client Deployment Wizard??

Did you check the client machine if there was any installation initiated?

When you say deployment is failing...does that mean "Package does not get deployed from the SEPM" OR Does that mean "Package is getting deployed from SEPM, however the installation fails at the client machine?"

If the deployment is failing from the SEPM and it is a SEPM 12.1, then could you try Deploying the package via Push Deployment Wizard?

Overview of Push Deployment Wizard in Symantec Endpoint Protection 12.1

Check this thread: 

https://www-secure.symantec.com/connect/forums/client-deployment-failed#comment-5283271

Ports required by Find Unmanaged Computers

Either TCP port 139 or 445 need to be open for the installation package to be delivered to the remote computer. If UDP port 137 is closed, the Endpoint Protection Manager will not be able to list the hostname of the computer during the initial scan. (Though deployment can still be carried out by manually entering the IP address of the prospective client.)

Check this:

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Preparing Windows operating systems for remote deployment

http://www.symantec.com/docs/HOWTO54791

Preparing for client installation

http://www.symantec.com/docs/HOWTO54790

The Symantec Endpoint Protection client will not deploy through the network to a Windows Vista, 7, or Server 2008 system

http://www.symantec.com/docs/TECH165133

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SebastianZ's picture

One more How to Article:

http://www.symantec.com/docs/HOWTO81300

...can you ping the remote machines from SEPM? Most likely firewall on XP is blocking the connection.

Rafeeq's picture

simple file sharing should be disabled and also the windows firewall( you should create exception for port) check these two.

MTrott's picture

Hello,

I have installed sepm on server 2008 R2,

 

Rafeeq's picture

check this document

 

The Symantec Endpoint Protection client will not deploy through the network to a Windows Vista, 7, or Server 2008 system

http://www.symantec.com/business/support/index?page=content&id=TECH165133
Ambesh_444's picture

Hi Jhon,

Please let me know if your problem is resolved.?

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

MTrott's picture

Hello Supprt Team,

Thanks for your gr8 support!!!!