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SEP deployment woes, error 1309, directory path or file doesn't exist on client machine

Created: 06 Apr 2010 • Updated: 08 Oct 2010 | 5 comments

I am trying to test deploy SEP on to some test workstations via SEP Manager. The package will push, but upon installation I get this error:

"error 1309.Error reading from file: C:\TEMP\Clt-Inst\Windows\winsxs\53t3z6j5.7ag\ATL80.dll Verify that the file exists and that you can access it."

Thing is, the "C:\TEMP\Clt-Inst\WINDOWS" path doesn't exist at all.

Any ideas?

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Vikram Kumar-SAV to SEP's picture

Are you able to access C$ from SEPM server and do you have permission on C:\Temp ?

Vikram Kumar

Symantec Consultant

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P_K_'s picture

Is that a 64 bit machine ? If yes then

From the  install media in SEPwin64\x64 run the vcredist_x64.exe

Also it will be great if you can paste the SEP_inst.log

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

mcalta's picture

Yes I am. If I manually copy the packages over to the client machine, it will install fine and contact the SEP server. Pushing the package via console will result in that error everytime.

AravindKM's picture

Export a new package and push it to the clients and see...

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind