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SEP disrupting Google App Sync for MS Outlook?

Created: 19 Dec 2013 | 18 comments
Since Fri, Google App Sync for MS Outlook has been erratic:
 
Some email is going out incomplete (ie. some/all edits/changes are 'diappearing' when Sent).The longer the more likely to occur.
 
Google believe the syncing is being interrupted by the security program...
 
Any thoughts welomed. Thanks.
Operating Systems:

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Brɨan's picture

Do you have the outlook email scanner installed? Try disabling

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Brɨan's picture

If you already have a gateway mail scanner than you should not need the outlook addin. It can safely be disabled.

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CPro's picture

I take it that's done on each workstation individually, not via the management console..?

Cheers.

Brɨan's picture

You can disable the outlook scanner via the SEPM for all clients

In your AV policy under Email Scans go to Microsoft Outlook Auto-Protect and uncheck the option for Enable Microsoft Outlook Auto-Protect

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Brɨan's picture

Was it that outlook email scan causing the problem?

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CPro's picture

Hi Brian,

Will let you know after more thoro' testing.

CPro's picture

Hello again,

It seems that disabling the SEP Outlook module hasn't corrected the issue.

I'm loathe to disable SEP entirely for obvious reasons, but I'm pretty sure that it's the cause, as this issue didn't exist for the years prior to the recent move to SEP.

Any further thoughts appreciated.

Cheers

Brɨan's picture

Do you have the firewall enabled? Anything showing in the Traffic log?

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CPro's picture

The SEP firewall is enabled.

I can't see anything in the Traffic log that looks iffy (not that I'm entirely clear what I may be looking for). Daily there's approx. 10+ blocked incoming UDP calls to different Remote Ports - under Rule: Block Web Services Discovery. Everything else has been Allowed.

Thanks.

Brɨan's picture

As a test can you disable and try the sync again?

I believe it uses port 443 for Outlook.exe and ProfileEditor.exe

But a quick test can rule out the firewall

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CPro's picture

I'm sorry, I think we've slightly crossed wire's, but only in as much as the GASMO does sync (at some predetermined interval). However (eg.) on a longer email (ie. where some edits/changes are made post a sync), the additions/changes are 'disappearing' when Sent (ie. it's going out incomplete). So, the longer the mail, the more likely to occur. Somehow, short mails go out OK.

So I don't think the firewall can be causing this, as I'd expect it to not allow any sync'ing at all.

If you like I could test this tomorrow anyway..

Thanks again for your help with this.

Brɨan's picture

it doesn't sound like the firewall in this case.

What version of SEP is this happening on?

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CPro's picture

No home to go to Brian?!

12.1 Small Bus Ed.

Cheers

Brɨan's picture

I'm always around cool

Is this first version it happened on did it happen in previous versions?

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CPro's picture

It's the first version of SEP I've installed on this system.

Rafeeq's picture

the latest is 

12.1.4 Small Business Edition

https://fileconnect.symantec.com

key in your serial number you should be able to download the latest one, install it, check if the issue still persists.